Should handwriting recognition come as free update?

THE VERDICT:

Handwriting recognition will become an in-app purchase and will not stand in the way of normal note taking tasks.

Thank you very much for your comments !!!

————-

Hi everybody,

I just signed a contract with PhatWare to use their handwriting recognition engine (WritePad SDK) in Notes Plus (press release: http://prmac.com/release-id-20763-search-notes+plus.htm). I have to pay $2.00 royalty for each license. They recommend including their WritePad SDK as a $2.99 in-app purchase (just like Underscore Notify did). I have a different opinion.

I look at handwriting recognition technology not just as something cool to convert handwriting to digital text. It must transfer to some value, searching for handwriting text, for example. Ultimately, I want to use it to understand what users handwrite on the iPad. For example, if one writes :11 / 3 = ? , I should be able to understand that he want to calculate that expression. Or if he writes: -> http://www.google.com, I should be able to understand that he wants to look at the web page.

To implement those kinds of intelligence, the handwriting recognition has to go hand in hand with the app. It doesn’t make much sense for the app WITHOUT the handwriting recognition. I’m thinking of having it as part of the app, not as an optional in-app purchase. There are three problems with that.

First, as some wise business man would say: you have 100K users (by the time I release this handwriting recognition update) who you could sell to. Why giving out things for free when people are willing to pay for it?

Second, I have to increase my app price . The higher the price, the harder I can sell the app. Plus, I cannot have $1.99 sale anymore because I would lose money.

Third, I’m not sure if PhatWare would agree with my decision to give their WritePad SDK to 100K users for free.

On the other hand, I still want to do it for two reasons:

First, these first 100K users are very important to me not only because of their feedbacks and suggestions but also because of their referrals. I don’t have publicity from Apple, MacWorld, TechCrunch, or TUAW. I only sell my app via referrals. I must make these 100K users happy.

Second, I do want to make Notes Plus a killer app.

So to all of my wise users, please give me advise.

Viet

Jan 19, 2011

611 Comments (+add yours?)

  1. John
    Jan 28, 2012 @ 15:45:49

    I did the “Update All” apps through the App Store this morning. It wasn’t until I noticed the HWR was no longer available in my app that I discovered the statement on the app store page warning not to update to the new version if using HWR. I’ve been using the app for just under a month and hope I have finally found the note taking app I’ve been needing. The app has been great so far, and I trust you and your team will come up with a quick solution to resolve the HWR problem. The HWR is my top priority when selecting a note taking app.

  2. David
    Jan 28, 2012 @ 14:49:17

    i bought handwriting recognition, then updated notes + now I cannot use handwriting recognition anymore. please fix. this is the second big disaster with this app for me.

    • Toan Nguyen
      Feb 02, 2012 @ 07:56:10

      Hi David,

      This HWR bug has been fixed. Please get version 3.0.2 from the App Store. Sorry about this.

  3. Marco
    Jan 28, 2012 @ 08:52:21

    Unbelievable!!!
    The problem on version 3.0.1 is bigger and bigger.
    Is not anymore possible to open any previous document!!
    dear sirs, I use this app in my daily job!
    Is not acceptable such poor reliability!!
    Do know what is the damage you give to people like me??

  4. Marco
    Jan 28, 2012 @ 07:51:58

    I just update The app to version 3.0.1, immediately I check if the Italian language was in included in the handwriting recognition and….SURPRISE!!!
    The handwriting recognition is no anymore included in the app even if I bought in version 3.0!!!!!!!

  5. Philippe
    Jan 28, 2012 @ 00:51:25

    Toan, Duy, and NP Team-mates

    I have been following the many User comments and have a suggestion.

    Sections like this one ( should HWR be free) be CLOSED for comments.
    So should any areas that were open for NP 2.3 comments.
    – Close the old sections
    – Add a note that Comments and/or Support questions should go to the proper section, like SUPPORT.
    – Move the old NP 2.3 stuff to Archives sections. History good to have, but not on the main support pages

    Right now to follow NP 3 comments, I have to go to 4+ sections:
    – RELEASES -> Beta 3.x
    – RELEASES -> Version 3

    – SUPPORT
    – BLOG
    – BLOG -> Should HWR be free.
    I’m losing track of Who said What, and Which comment section they comment in.
    AND many of the comments in old sections duplicate the main SUPPORT section

    Toan, and Duy must be going crazy responding to all these questions. Closing old comment sections “should” be easy to do, and make User Support easier to do? Yes – No?
    – (OK, I’m always looking for tasks that take a small amount of effort and provide a Big payback! I’m lazy that way, or is that wise?!? grin)

    How many more sections are outdated but still allowing New Users to post comments??

    Philip (Happy (Lunar) New Year, Follow the USA custom of cleaning out old stuff?!? ;-) )

    (OK, Seems silly that in the USA we clean up AFTER the New Year,
    instead of cleaning up BEFORE the New Year. We must be a … little slow?? )

  6. Andy
    Jan 27, 2012 @ 11:59:24

    Hi, can I change the default settings for a notebook? I don’t want to change ,for example, the line height every time I add a notebook.

    • Toan Nguyen
      Jan 27, 2012 @ 15:29:46

      Hi Andy,

      Page settings apply to the current page only. We’ll allow global page settings in v3.0.1, which is coming this weekend.

  7. Lyn
    Jan 26, 2012 @ 09:28:29

    Notes Plus is a great application. How can I convert recordings to text?

    • Duy Nguyen
      Jan 26, 2012 @ 09:46:56

      Hi Lyn,

      We don’t have a feature to convert recordings to text. It’s still a challenging technique and it requires a lot of works in order to make it happen. Meanwhile, Notes Plus version 3.0 offers the Handwriting recognition engine which can convert your handwritten text into typing text. Have you tried it out?

      Thanks,
      -Duy

  8. Maggie
    Jan 23, 2012 @ 12:33:52

    Could you let me know how much the in-app handwriting recognition costs?

  9. Rosa
    Jan 22, 2012 @ 08:14:28

    I just purchased the Notes Plus application and I am loosing all my notes. I type into the for page and as I select the second page evrything on the first page dissapears. I also don’t know how to save my work. Can you help me, please.

    • Duy Nguyen
      Jan 22, 2012 @ 14:57:29

      Hi Rosa.

      Your changes should be saved automatically whenever you make changes. However, there’s a serious bug that makes text vanish after a page refresh if it contains the “&“ and “<” characters. This has been fixed in v3.0.1. The update was submitted to App Store yesterday. It will take a couple of days for Apple to approve our submission. For now, please avoid these deadly characters in your notes.

      We apologize for this.

      Regards,
      -Duy

  10. Vi Per
    Jan 21, 2012 @ 16:04:09

    I perfectly agree with Stefan that last 8 Jan wrote:
    “The integrated handwriting recognition is fantastic!!
    But one point makes me a little bit angry about it …etc.”

    In my case Italian is missing.
    Now an update is necessary

    In general, good app!

    • Duy Nguyen
      Jan 22, 2012 @ 14:56:29

      Hi Vi Per,

      Italian language for HWR engine will be supported in v3.0.1. We submitted the build 2 days ago. This update will go live at some point next week.

      Thanks,
      -Duy

  11. Ronny Harrell
    Jan 20, 2012 @ 02:48:06

    I purchased the convert to text update. Afterwards I had a problem with my iPad and Apple support had me to restore the iPad to new. The Notes Plus app reload but the update did not. I can’t figure out how to resolve this problem without making another purchase. I just purchase the update on 01/10/12. What should I do?

    • Duy Nguyen
      Jan 20, 2012 @ 11:53:29

      Hi Ronny,

      If you already purchased our HWR Engine, the app won’t charge money again if you re-purchase this in-app purchase.

      Just let us know if you have any issue with it.

      Thansk,
      -Duy

  12. Ciaran
    Jan 19, 2012 @ 12:25:33

    Converted Text Editing
    When trying to edit converted text I select the ‘T’ text input tool (I assume this is what you mean by the ABC tool?) and tap the converted text and nothing happens I.e. the text bar appears at top of the page but I can never enter the converted text by tapping with the T-tool to edit, copy or whatever. What am I doing wrong?!

    Much appreciated, C.

    • Duy Nguyen
      Jan 19, 2012 @ 13:16:02

      Hi Ciaran,

      The T tool is different from the ABC tool. If you don’t see ABC tool show up on Toolbar, please touch and hold on the T tool to reveal more tools. There should be ABC tool there.

      Thanks,
      -Duy

  13. Mariana
    Jan 19, 2012 @ 01:13:45

    I would love that the handwritting recognition in the app would recognize others laguages!

    • Duy Nguyen
      Jan 19, 2012 @ 13:09:46

      Hi Mariana,

      Version 3.0.1 will offer full language packets that VisionObjects supports. The update will be submitted into App Store soon this week.

      Thanks,
      -Duy

      • Mariana
        Jan 20, 2012 @ 01:02:32

        :D great !

  14. Ron
    Jan 17, 2012 @ 14:49:11

    When I go through the steps to install the hand writing app I get a notice that I can’t purchase this, “You must purchase the app that this item is for before you can purchase the item.” I have purchased the Notes Plus app and can’t purchase it again. Please help.

  15. Jetman214
    Jan 17, 2012 @ 00:28:03

    Hello I would just like to ask if u could make a setting to turn off or on the last version of the rubber. You know how u tap the rubber erase whatever then start writing and the rubber is unelected and the pen is, I preferred that.

    • Toan Nguyen
      Jan 17, 2012 @ 10:11:21

      Hi Jetman214,

      Your favorite eraser-to-pen reversion feature will come.

      Kind regards,
      Toan

  16. Mike
    Jan 16, 2012 @ 22:29:35

    How do you organize your notes? I have 100 or so clients, can I make notes book for each client? Can you tie notes to a contact list?

    • Toan Nguyen
      Jan 17, 2012 @ 10:09:22

      Hi Mike,

      You can organize your notebooks in folders. In your case, you can create one notebook for each of your 100 clients or create one folder for that matter. Currently you can’t tie notes to a contact list. Would you tell me more about how you want this done?

  17. Ayesha
    Jan 15, 2012 @ 20:09:18

    Notes plus just froze on my iPad. Not sure what to do. Have recently updated. In color palette settings,won’t go off the screen and dos not respond to any other inputs. Please help, new to apple devices.

    • Toan Nguyen
      Jan 16, 2012 @ 11:22:53

      Hi Ayesha,

      Could you exit the app from the background (from the Home screen, double-press the Home button to reveal the background dock, long-press Notes Plus icon until it wiggles, then tap the red minus (-).), relaunch it, and try again? If that doesn’t work, try restarting iPad. Let me know if it works.

  18. Michel
    Jan 14, 2012 @ 21:22:53

    Hi,
    Is it possible to print directly from the app, i did not find any command.

    Thanks for your help

    • Duy Nguyen
      Jan 15, 2012 @ 04:27:55

      Hi Michel,

      AirPrint isn’t supported in version 3.0. We’ll try to get it done in future updates.

      Sorry for this inconvenience.
      -Duy

  19. Al
    Jan 13, 2012 @ 15:49:49

    Does this support spanish? Thank you

    • Toan Nguyen
      Jan 14, 2012 @ 07:47:00

      Hi Al,

      HWR support for Spanish is already available.

  20. Vitor
    Jan 12, 2012 @ 01:51:37

    Hi guys,

    I have bought the app for the handwriting recognition, based in the Myscript app. I am baffled: the recognition is limited just a few languages.
    I need it with Brazilian Portuguese as available in original Myscript app. Please give a solution for this

    Best

    Vitor

    • Lukas Taves
      Jan 12, 2012 @ 02:51:13

      I haven’t bought the Hwr yet, but the description does says Brazilian Portuguese is supported. Perhaps it’s an extra download?

      • Duy Nguyen
        Jan 12, 2012 @ 06:28:47

        Hi Lukas,

        We’re adding more languages for next version, including Brazilian Portuguese. HWR is an in-app purchase ($1.99) and it will automatically load the languages once your purchase is done.

        Thanks,
        -Duy

        • Hassan ms
          Jan 12, 2012 @ 09:42:22

          Dear Sir,
          I’ll appreciate very much if you kindly add the Arabic language recognition which I know that it’s provided by my script
          Thanks for your prompt care
          Hassan

  21. Lukas Taves
    Jan 12, 2012 @ 00:23:49

    Are you planning on making a desktop version of this app? Right now it’s so awesome that could seriously give even onenote a run for its money.

    Also, do you have any plans to integrate this app with Evernote?

    Congratulations on the success, it’s definitely deserved, your app rocks!

    • Toan Nguyen
      Jan 14, 2012 @ 07:42:48

      Hi Lukas,

      Probably not. The app is most useful on a tablet. We do have plans to port it to Android and other OSes though. Evernote integration is also on our to-do list. Thanks for your support.

      • Lukas Taves
        Jan 24, 2012 @ 03:44:44

        I see, i wanted a desktop application to use as a collection tool, but since evernote is coming there’s really no need for that :P

        Just one more question, are you planning on adding exporting capabilities to evernote or complete notebook syncing? Hopefully its the latter :P

        • Duy Nguyen
          Jan 24, 2012 @ 16:15:05

          Hi Lukas,

          We’ll try our best to support Evernote soon. Until then, Notes Plus users can try the email method as instructed here http://goo.gl/qePvl.

          Thanks,
          -Duy

  22. Philippe
    Jan 11, 2012 @ 19:38:02

    Hi,
    First of all I wanted to say that you’ve done a great job with this app. I’m using it a lot instead of pen and paper and it’s just great. There was some lacks like importing pictures or pdf and i saw in your 3.0 version that you implement these features.
    It’s great but the 3.0 version lost something very useful :
    - to zoom in and out with the pinch gesture directly in the window (now, we must use a wheel in the zoom window settings. If you want to annotate pdf files it is very useful to be able to zoom in and out very quickly to be able to write quite small.
    - if we activate the handwriting zoom window, we are loosing the zoom of the page. it’s a shame, because when you want to write small, you can not see the text you are writing on the real document because it is too small. The is more problematic that now we can write on a very large page and it is really impossible to see what you are writing.
    So please give us back easy and independent zoom for the page and the zoom handwriting window.

    I would also ask also for an easy cut and paste of the objects. When I’m writing, sometimes it is so small and tight, that it is very hard to select the text with the selection gesture. It would e great to select the blocks by taping on them (like the group). So if every time we go out the handwriting zoom windows the text can be directly grouped. It would be perfect.
    This is what is coming to my mind now. Except this I made all my colleagues buying this super app. Thank you for your job.
    Yours.
    Philippe

    • Toan Nguyen
      Jan 14, 2012 @ 07:38:37

      Hi Philippe,

      Thanks for this feedback.

      1. We disabled zoom-to-scale in the closeup box because many people have inadvertently changed the scale by doing so.
      2. It has been like this since v2. We’ll see if that might change. More than one zoomed-view might be confusing, we’re afraid.
      3. To group some very small text, you can zoom in and circle it, then tap “>”, then “Group”. We’re afraid we can’t auto-group text every time you go out of closeup mode because the app can’t be smarter than the user.

  23. AndrewM
    Jan 11, 2012 @ 18:34:39

    Just to chime in- there still seems to be an intermittent problem with in-app purchase of the Handwriting recognition – I’ve followed the directions on the website and qouted below, even done a reboot, but it still wont launch the in-app purchase process-
    I’ve checked Settings to confirm that the IN-App purchase option is on, general restriction are OFF.

  24. Kevin
    Jan 10, 2012 @ 17:35:06

    I have two Ipads that use Notes+ and I purchased the handwriting add on in one of the applicaitons. Since we are able to use the app on multiple devices on a single Apple Store account, will the in app purchase automatically activate the other Ipad install of Notes+ or do I need to purchase another license?

    What happens if the app is removed from the Ipad after activating the handwriting add-in? Upon resote from iTunes, will the handwriting activation still be there–i.e. it is backed up into iTunes as an activated feature?
    Thanks!
    Kevin

    • Toan Nguyen
      Jan 14, 2012 @ 07:18:38

      Hi Kevin,

      If you use the same account used to purchase Notes Plus (and the HWR add-on) and are asked to purchase the HWR again, just do so to complete the process but you won’t be charged twice.

  25. Jan
    Jan 10, 2012 @ 17:21:09

    Hi, I have just purchased Notes Plus based on the number of positive reviews and have high expectations from it. I must admit I was hesitant because of the price but hopefully i won’t be disappointed. Can you please tell me where the option to purchase the HWR is, as I can’t find it. Thanks.

    • Laure
      Jan 13, 2012 @ 22:12:51

      You need to circle some text, and then open the menu by pressing on the little arrow that pops up after circling. You’ll see an option to “Convert to Text.” After that, it should prompt you to buy the HWR feature if you have your wifi on. There seems to be a lot of problems on actually being able to purchase it though… If you’re stuck like the others, you should follow the steps that are posted in the “Releases” then “Version 3″ section of this site. Or you might see them at lots of other places around the website.
      Unless you want to wait until they submit their next update because I think the HWR purchasing will be fixed by then. Again, you might not have any problem…

  26. Mischa
    Jan 10, 2012 @ 13:40:40

    I purchased the HWR. It works fine. Even the in-app purchase. I love the Notesplus app. I used it al the time when meeting clients and prospects.

    But what is the list of supported languages?
    You mentioned Myscript. When i look in the market Myscript supports Dutch.

    But in NotesPlus there are only a few languages.

    If i have known this before i wouldn’t bought the HWR but waited for the dutch language

    • Laure
      Jan 13, 2012 @ 22:16:22

      The devs are doing their best to submit their next update which is supposed to support many more languages. However, the countless mails and feedbacks of all their users are slowing them down. Hopefully, in less than 2 weeks, the next update will be out.

  27. Erick
    Jan 10, 2012 @ 11:01:06

    I have purchased the HWR and is generally happy with it. However, it is obviously not perfect as my handwriting isn’t all that great, which is perfectly find. However, how can you correct the incorrectly recoginsed text. It doesn’t allow me to go back and edit it manually.

    • Laure
      Jan 13, 2012 @ 22:17:55

      You need to switch to “ABC” mode, and tap on your converted text.

  28. Ryan d
    Jan 10, 2012 @ 05:53:17

    Will we be able to copy the hwr text and paste in an email?

    Great app! Thanks

    • Duy Nguyen
      Jan 10, 2012 @ 06:55:01

      Hi Ryan,

      Yes, you can. In order to copy the converted text, please choose “ABC” mode from toolbar, then tap on converted text, highlight the text and copy it. Then you can paste converted text to your email.

      Thanks,
      -Duy

  29. Zelda
    Jan 10, 2012 @ 01:00:08

    Ive been trying to buy the handwriting recognition add- in but the purchase page never comes up. Help please!

    • Duy Nguyen
      Jan 10, 2012 @ 04:00:00

      Hi Zelda,

      We’ve revised the steps to buy HWR purchase here http://notesplusapp.com/versions/version-3. The key is you need to logout of your iTunes account on your iPad and try to purchase the add-on while logging out. The app will ask you to login. You need to fill in username/password of your Apple account. This has to be the same with the account you purchased Notes Plus before. Sorry for these troubles.

      Just let us know if this is still a problem.

      Thanks,
      -Duy

      • Doug
        Jan 11, 2012 @ 05:22:58

        I have the sme problem. Even following these directions, I can’t buy it. I hit purchase and nothing happens.

        • tina
          Jan 11, 2012 @ 14:12:22

          Samething is happening to me when I try to purchase MyScript even when I follow instructions. HELP NEEDED TO FIX THIS because I do want to use this feature…main reason I upgraded!

  30. Austin
    Jan 09, 2012 @ 21:35:23

    When I click the convert to text, and then the button to purchase, what happens next? Is there a delay to when it is added to my app?

    • Duy Nguyen
      Jan 10, 2012 @ 04:00:47

      Hi Austin,

      We’ve revised the steps to buy HWR purchase here http://notesplusapp.com/versions/version-3. The key is you need to logout of your iTunes account on your iPad and try to purchase the add-on while logging out. The app will ask you to login. You need to fill in username/password of your Apple account. This has to be the same with the account you purchased Notes Plus before. Sorry for these troubles.

      Just let us know if this is still a problem.

      Thanks,
      -Duy

  31. Henrik
    Jan 09, 2012 @ 21:11:46

    The pasted text are disappering when closing the notebook, or leasing the page ??
    Strange. Great App -when this is fixed.

    • Duy Nguyen
      Jan 10, 2012 @ 04:04:30

      Hi Henrik,

      There’s a serious bug that makes text vanish after a page refresh if it contains the “&“ and “<” characters. This has been fixed in v3.0.1. For now, please avoid these deadly characters in your notes. We apologize for this.

      Regards,
      -Duy

  32. Nikki
    Jan 09, 2012 @ 00:49:21

    Please do more You Tube tutorials.

    • Duy Nguyen
      Jan 10, 2012 @ 04:05:59

      Hi Nikki,

      We’re working on a set of videos for version 3. Hopefully it will arrives soon.
      Sorry for the delay.

      Thanks,
      -Duy

  33. Jennifer
    Jan 08, 2012 @ 18:24:45

    I have also not been able to purchase the in app to convert to text.. Nothing happens after I select the “purchase” option. I bought this app because I was excited about that feature.. Any suggestions?? I see there has been no advice given on that subject as of yet. Thank you!!

    • Duy Nguyen
      Jan 10, 2012 @ 04:06:40

      Hi Jennifer,

      We’ve revised the steps to buy HWR purchase here http://notesplusapp.com/versions/version-3.

      The key is you need to logout of your iTunes account on your iPad and try to purchase the add-on while logging out. The app will ask you to login. You need to fill in username/password of your Apple account. This has to be the same with the account you purchased Notes Plus before.

      Just let us know if this is still a problem.

      Thanks,
      -Duy

  34. Bill Henry
    Jan 08, 2012 @ 17:30:56

    The in-app purchase for HW recognition not only seems broken, but it broke my ability to buy in-app in the Marvel app. I tried your tips about log in and out of the store. I even did I a hard reboot on the iPad. Removing your app allowed me to buy in-app in Marvels app which is really bizarre since I thought sand boxing would have prevented any sort of cross app bugs.

    • Duy Nguyen
      Jan 10, 2012 @ 04:08:34

      Hi Bill,

      This is a weird issue. I will forward your issue to our Dev Team for investigating.

      We’ve revised the steps to buy HWR purchase here http://notesplusapp.com/versions/version-3. The key is you need to logout of your iTunes account on your iPad and try to purchase the add-on while logging out. The app will ask you to login. You need to fill in username/password of your Apple account. This has to be the same with the account you purchased Notes Plus before.

      Just let us know if this is still a problem.

      Sorry for all of these troubles.

      -Duy

      • Duy Nguyen
        Jan 10, 2012 @ 04:10:02

        Oh, one more thing I should notice : please don’t delete the app itself if you didn’t create a backup. If you uninstalled Notes Plus, you’ll lose all of your notebooks.

        Thanks,
        -Duy

  35. Stefan
    Jan 08, 2012 @ 10:48:34

    The integrated handwriting recognition is fantastic!!

    But one point makes me a little bit angry about it. As you see in the comments a lot of peaple are missing their prefered language – in my case German is missing. Of course it is okay if you say this aspect will be enhanced in the (hopefully) near future. But you should mention the limitiation of available languages in advance. Users should be able to have this information before purchasing this extension to decide if it is worth or not. If we just missed the information then please take it as an hint to make it more easily to find. ;)

    I’m looking forward to the update which supports more languages for handwriting recognition. Perhaps you can place a roadmap about it somewhere on your website?

    • Duy Nguyen
      Jan 10, 2012 @ 04:12:40

      Hi Stefan,

      Sorry for not mention about this in our release notes. However, the good thing is we’re working on adding more languages for HWR (including German).

      Please accept our apologies.

      Thanks,
      -Duy

  36. Juan
    Jan 08, 2012 @ 01:29:36

    Good job on v3.0, how can I delete the whole page as I did before? Also, please bring back dropbox or consider iCloud.

    Thanks -

    • Duy Nguyen
      Jan 10, 2012 @ 04:25:06

      Hi Juan,

      You can delete the whole page by swiping across a notebook to reveal delete option.
      Dropbox will be brought back in version 3.0.1. We’ll consider to support iCloud in the near future. Too many items left to do for Notes Plus :-)

      Thanks,
      -Duy

  37. Toni Ramisa
    Jan 07, 2012 @ 18:53:49

    I purchased the accessory text recognizer, but the Catalan language is not in the list of languages. myscript memo in the application if this language to download. as I can do it in notes-plus?

    • Viet Tran
      Jan 09, 2012 @ 14:32:57

      Hi Toni,

      It will come in version 3.0.1 in less than 2 weeks. Sorry about this.

      Viet

  38. Danny
    Jan 07, 2012 @ 18:43:31

    I can’t seem to purchase the handwritting recognition, nothing happens after I click purchase.

    • Viet Tran
      Jan 09, 2012 @ 14:47:43

      Could you please logout of your iTunes account on your iPad and try to purchase it while logging out? Some users suggested that this will work. We are still trying to find out what the actual problem is.
      Thanks,
      Viet

  39. Pat
    Jan 07, 2012 @ 15:04:11

    Charging for hand recognition?
    Absolutely charge for it!

    Nothing in life worth having is free

    You guys re running a business , n you guys have bills, mortgages like we ll do.

    Congratulations again

  40. Pat
    Jan 07, 2012 @ 15:01:23

    Wonderful job !
    You guys hold take week off cler your heads and recoup

    Dropbox and Evernote will be great but not end f life without them

    Again terrific job!

  41. De Sousa cerqueira
    Jan 07, 2012 @ 13:05:57

    The handwritting engine does not support the Portuguese language. the main problem arises from the accents like ã , à, ç. The same issue should also be true for other languagesThe hand writing engine will support it ? for the price that I paid it should include it?

    Despite of this problem my overall of the application is 9/10. It is not 10 because of this issue.

    • Duy Nguyen
      Jan 10, 2012 @ 04:28:38

      Hi De Sousa cerqueira,

      We’re working on adding more languages in version 3.0.1. If MyScript offers Portugese languages, Notes Plus will do (since we inherit their features).

      Thanks,
      -Duy

      PS : If you like this version, please consider giving us a short review on the App Store or a small star rating. We’d really appreciate it.

  42. Barry Sullens
    Jan 07, 2012 @ 08:40:07

    DROPBOX!!! I export all of my meeting notes as PDFs to Dropbox so they are accessible from my PC in my office, but after the latest update, the ability to sync with or backup to Dropbox is gone. What’s up?

    • Duy Nguyen
      Jan 07, 2012 @ 08:45:21

      Hi Barry,

      We pulled off Dropbox backup option in the last minutes before our submission due to it wasn’t working stable yet. We’ll bring Dropbox backup back to in version 3.0.1 which will happen around Jan 14th, 2012. In the meantime, I’d suggest to use iTunes File Sharing to backup your notes. Just drag all your PDFs onto File Sharing of Notes Plus.

      Thanks,
      -Duy

  43. Greg
    Jan 07, 2012 @ 04:42:08

    I just downloaded v3.0 and would like to go back to the earlier version until the bugs in this version are fixed.

    - all menu options for Dropbox and Dropbox sync are gone
    - it is no longer possible to move from one page to the next by scrolling to the bottom of the page.
    - the FAQs are for the previous versions. Menu items identified are not available or missing in the new version.

    You asked if you should spend more time programming, or marketing. I suggest more time programming.

    • Duy Nguyen
      Jan 10, 2012 @ 04:33:13

      Hi Greg,

      Sorry, there isn’t an official instruction to revert back to earlier version. Please see below for my answers :

      - We pulled off Dropbox backup option in the last minutes before our submission due to it wasn’t working stable yet. We’ll bring Dropbox backup back to in version 3.0.1 in less than 2 weeks. Sorry about the inconvenience.
      - We disabled that feature because it caused a lot of troubles. We’re thinking about the possibility to bring it back.
      - We’ve revised the FAQ for v3 here http://notesplusapp.com/versions/version-3. We’ll keep this FAQ updated over time.

      Again, sorry for all of these troubles.

      Regards,
      -Duy

  44. Dave
    Jan 07, 2012 @ 01:39:30

    Up-dated the app but don’t seem to be able to find the new handwriting feature ?

    Happy to pay nut how?

    Love the app!

    Dave

    • Kevin McCormick
      Jan 07, 2012 @ 07:23:49

      If you circle some text, the handwriting recognition is one of the options in the drop down menu, but selecting the “purchase” button has no response.

      • Duy Nguyen
        Jan 10, 2012 @ 04:34:23

        Hi Dave,

        We’ve revised the steps to buy HWR purchase here http://notesplusapp.com/versions/version-3. The key is you need to logout of your iTunes account on your iPad and try to purchase the add-on while logging out. The app will ask you to login. You need to fill in username/password of your Apple account. This has to be the same with the account you purchased Notes Plus before.

        Just let us know if this is still a problem.

        Thanks,
        -Duy

  45. Dave
    Jan 07, 2012 @ 01:38:20

    Trying to find where the in-app purchase is? Updated the app but don’t seem to be able to find the new handwriting feature ?

    Happy to pay nut how?

    Love the app!

    Dave

  46. Bastian
    Dec 31, 2011 @ 01:31:12

    i just tried myscript and it promises a huge potential. i am so much looking forward for the new version of np. i really didn’t expect it to be released ;p

    however, what’s the price for the in-app purchase?

    • Toan Nguyen
      Jan 01, 2012 @ 03:16:51

      Hi Bastian,

      We took a loss to offer it at $1.99. We believe it brings greater value to you than the price tag. Thanks.

      Kind regards,
      Toan

      • Bastian
        Jan 01, 2012 @ 11:25:45

        Well, that’s not much. I think the feature adds a whole lot of value to notes plus.

      • Mark
        Jan 07, 2012 @ 04:59:19

        Can you help us find the in-app purchase for handwriting recognition?
        Thank you!

        • Stefan
          Jan 08, 2012 @ 10:33:51

          Its quite easy to find. Just write some text and select it afterwards. You will find an arrow on the upper right sight of the selection box. Tapping this arrow opens a menu. Just select the action “Convert to Text” .