We pride ourselves on having one of the most responsive and attentive support teams on the App Store. If you have a question, there are a couple of ways to get help:

  1. Look in the FAQ section first to see if it was already answered. You’ll get to know other useful information there too!
  2. Read the printable Quick Start Guide, the included User Guide (tap Tools [top-right wrench icon] > Help) and watch our video tutorials.
  3. Leave a comment here or on any other page on our site where comments are allowed.
  4. Tap Tools > Help > Email Support.
  5. Email us at support@notesplusapp.com

And don’t forget to tell us your next great idea for Notes Plus! Thanks!


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1000 Comments (+add yours?)
  1. yuryg
    Jan 31, 2016 @ 13:16:09

    Hello,

    All the notebook icons are still 2014, 2015. Can you please update them as it is hard looking at something that says something from last year. This should not be a big deal to upgrade the icons.
  2. ashy87
    Nov 25, 2015 @ 08:57:31

    Two questions... Firstly, Is there a way to either set a PDF as a page background or as a template so when I open it it creates a new document?
    Secondly on the PDF document is there a way to stop the auto-creation of a second page, I usually fill in the PDF I've created and then print it but I keep getting a two page document printed off, the second page is not on the original PDF.
    Help appreciated, thanks.
    • Duy Nguyen
      Nov 26, 2015 @ 09:26:48

      Hi Ashy87,

      You can't set a PDF as a background template for now. Meanwhile, you can save that PDF page in a separate folder and when you need to use that template, duplicate that PDF page as many copies as you need. We have plans to implement this function.

      Second question: it's not possible to turn off the page auto creation. When you are editing the last page, Notes Plus will just append a new blank page so you can keep working continuously. In export dialog, you can choose to export only current page.

      Thanks,
      -Duy
  3. GabrielG
    Nov 20, 2015 @ 08:33:43

    Hi,
    When I enter close up writing mode, sometimes the window skips to the bottom of the very last page in my notebook… kind of annoying when I have to scroll back up 30 pages to get back to where I was.
    Also, close up writing mode sometimes crashes the program, either when I enter it or sometimes when I move the window.
    I use the long press shortcut to enter close up writing mode.
    Hope you guys could fix this. Great work otherwise!
    Gabriel
    • Duy Nguyen
      Nov 21, 2015 @ 14:05:05

      Hi GrabrielG,

      It appears the close-up writing mode is messed up once in a while (unknown reason) and this isn't a common issue. Could you try to reboot your iPad ( long-press the Sleep button for a while, power it off, then turn it back on), now verify if these problems are eliminated? If this is still an ongoing bug, please tell us what iOS/iPad version are you using? A crash log would also help us greatly on identifying the bug (see our FAQ page to learn how to get crash log).

      Thanks,
      -Duy
  4. twingo
    Nov 15, 2015 @ 08:14:46

    Please stop adding features just because ppl request them.

    Your program is great but lately you are adding features that only a minimal amount of people will use. Your program threatens to become bloated. Rather try keep things very simple and VERY VERY intuitive much like when Apple released the iphone.

    I don't want endless features and customisability at the expense of simplicity. Please no when to say we will not be adding x, y, z feature. In the long run you will have happier customers!
    • Duy Nguyen
      Nov 21, 2015 @ 02:19:40

      Hi Twingo,

      Thanks so much for alerting us! You're absolutely right. Not all new features suggested by users will be implemented. Only the ones that fit perfectly with our development direction and matter to users are being considered. We're entirely focused on improving writing experience & User Experience for Notes Plus. Our goal is to make sure our product stays right for us and we're the one who has to believe in it most. We'll keep working hard and make Notes Plus more stable.

      Please keep sharing more feedback to us!

      Regards,
      -Duy
  5. Mark1988
    Nov 11, 2015 @ 03:33:25

    Sometimes Zoom box moves up when writing
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