Support

Please take a look at our version 3 FAQ to see if your questions have already been answered. If not, please leave a message here or email support questions to:


3,574 Comments (+add yours?)

  1. Michelle
    Feb 22, 2012 @ 10:45:45

    Hi,

    I can’t seem to find any help regarding how to make pages continuous when writing notes? I take a lot of notes in class and it seems annoying when I have to hit the next arrow key to insert a new page. It’s also much easier to browse through when it’s all continuous.
    Is there an option there that I just can’t find or a feature yet to be included?

    Thanks!

    Reply

    • CSa
      Feb 22, 2012 @ 14:33:00

      Michelle, there is no such option: you need to use the arrows to change pages.
      What you suggest would be nice indeed.

      Reply

  2. Topdefense
    Feb 22, 2012 @ 04:27:41

    I purchased the concert to text but now it shows I have to purchase it again. Any suggestions?

    Reply

    • Topdefense
      Feb 22, 2012 @ 04:28:09

      Convert not concert

      Reply

    • Toan Nguyen
      Feb 22, 2012 @ 16:33:11

      Hi Topdefense,

      Just go through the process again to complete it; you won’t be charged again (but make sure to use the same account previously used to purchase the module).

      Reply

  3. Topdefense
    Feb 22, 2012 @ 04:26:10

    I have recently noticed that when I move a file it creates a copy instead of moving it. I move files daily to master files to better manage them. When I move them back it creates a copy and not always the latest version. Any suggestions. This is happening often.

    Reply

    • Toan Nguyen
      Feb 22, 2012 @ 16:31:49

      Hi Topdefense,

      I don’t see this on my end. Are you using Dropbox? I guess Dropbox was syncing the moved file and the process wasn’t done. Can you try waiting for a little while to see if the unwanted files disappear? If not, try unlinking from Dropbox in App Settings (make sure to tap Unlink there) and see if you still have this problem.

      Reply

  4. Goli
    Feb 22, 2012 @ 03:00:17

    I was dying to get NotesPlus even before I had an iPad, and your team’s work continues to impress me.

    I have a few feature suggestions that I think others would also appreciate. It’d be nice to have the option of line height for the text tool (not text box tool, the one that uses the full page). When typing the lines are shown close together, but when I’m done editing the lines spread out and some of my text gets pushed off the page. Also I think a “save” button could be handy. The app has crashed on me several times now. Usually it’s not a big deal because all the text is still there or only a small amount is deleted, but it’d be nice to be able to save periodically do avoid losing information.

    I love this app!!!

    Reply

    • Toan Nguyen
      Feb 22, 2012 @ 15:57:54

      Hi Goli,

      Thanks for loving Notes Plus. The “spread out” lines is actually a bug: http://notesplusapp.com/ticket/320. You don’t have to worry about saving because the app saves every 2 minutes or when you switch pages/apps. Be sure to back up data often to avoid data loss. The easiest way is to use File Sharing (http://support.apple.com/kb/ht4094) and save the Notebooks and Recordings folders from Notes Plus Documents to your computer.

      Reply

  5. Erf
    Feb 21, 2012 @ 21:12:43

    Notes+ is amazing. Two feature requests: When using the reference pane, it would be really handy if we had the option to split the screen horizontally, so that we could see all the way across both the reference page and the notes page. And when using the close-up box, I’ve wished there were a button right on the box to turn auto-advance on and off (even just in the box settings mode where you set the size and zoom). Neither is must-have, but these would both make the program even more awesome.

    Reply

    • Toan Nguyen
      Feb 22, 2012 @ 02:01:15

      Hi Erf,

      We’ll consider these 2 suggestions, especially the latter about auto-advance. Thanks.

      Reply

  6. Tom Wright
    Feb 21, 2012 @ 16:50:50

    First I too agree with other users, this is the best app going. I use it everyday in my place of work and it’s awesome.
    I do have a couple of questions
    1. It seems that after this recent update all my folders and documents always show the current date time stamp (instead of the stamp of when the notebook or folder were created). Sometimes during meetings I do not have time to put in a title for a notebook and so I go by the date stamp. Can this please be fixed to show the date stamp of when the folder or notebook was created? And can you return the abiltiy that if the title is empty, it defaults the current date and time in the title field?
    2. in the furture can we set a default for the style of notebook so that we don’t have to choose each time?

    Thanks again for all your hard work.

    Reply

    • Toan Nguyen
      Feb 22, 2012 @ 01:59:34

      Hi Tom,

      Thanks for the compliment.

      1. Make sure you’re using v3.0.2 because this bug was fixed in v3.0.2. If you still keep your NotesPlusPlus.sqlite file from version 2, just update to v3.0.2 from the App Store, then drop this file back into Notes Plus Documents via File Sharing and you’ll have correct creation dates on your old notes. We’re sorry about this. We’ll also bring back the old default title rather than “Untitled.”
      2. Can you tell me more about this? When you create a new notebook, the app uses the most recent settings for notebook cover and paper background. Is this not what you want?

      Reply

  7. Umut
    Feb 21, 2012 @ 09:52:41

    I purchased the convert to text tool but there is no turkish option. It is really necessary when used in class! Another thing is that there is a personal dictionary option in myscript memo, is it possible to add some personal words to notes plus as well?

    Reply

    • Toan Nguyen
      Feb 21, 2012 @ 11:42:33

      Hi Umut,

      Turkish is going to be in v3.0.3. We’ll try to implement a personal dictionary too. Let us do some research regarding this.

      Reply

  8. Marcel van Herten
    Feb 21, 2012 @ 06:58:41

    Dear Notes Plus team,

    First of all keep up the good work. Notes Plus is in, my point of view, still the best option on the market. I am a user for almost half a year and still very enthousiastic. there is a but coming. With the introduction of version 3 lot of things changed, most for the better, bus some of the features got significantly worse. Here are some comments from this side of the ocean (the Netherlands)
    - Sorting the notebooks is missing (name and/or date)
    - Dropbox functionality is missing or crashes the app
    - Writing experience decreased with the last update (v3.0.2) The first version 3 update had major improvements in the writing experience, but the latter update totally destroyed that exoerience again. I would like to have this exoerience back (slower respons, quick moving up and down the page of the writing box (irritating), auto shape detectlion doesn’t work al the time, etc)

    Hope to see some good improvements soon. To make the best of the best again. Its hard to beat yourself again and again but you gave it a good shoot, please keep up the good work and looking forward to a new update soon

    Reply

    • Toan Nguyen
      Feb 21, 2012 @ 09:16:24

      Hi Marcel,

      Thanks for the compliment.

      1. Sorting by name and by timestamp will be in v3.0.3. The beta testers are testing it.
      2. We’re rewriting the Dropbox logic and will add “Export as PDF to Dropbox”
      3. We’ll try to solve this performance problem. It’ll take a while.

      Reply

  9. Andrew
    Feb 20, 2012 @ 22:57:51

    Hi, I’m looking for an app that I can take all of my college notes on. I am worried that it might be slow to do many notes such as integral calculus problems or physics diagrams with equations quickly. I have tried to find videos of people doing more complicated note taking like this, but all I see are simple examples of a few words with trivial diagrams. Can someone make or show me a video that explores the speed and power of Notes Plus for complicated notes?

    Reply

    • Ross
      Feb 21, 2012 @ 06:58:46

      I have testing this app for those reasons and it does not coupe well with minute taking of extended note taking, they still have a lot of work to do in developing this app beyond being another game for the iPad

      Reply

    • Toan Nguyen
      Feb 21, 2012 @ 08:03:20

      Hi Andrew,

      If you have an iPad 2, you should be fine with Notes Plus although it can be slow sometimes. We’ll optimize the performance in each subsequent update.

      Reply

    • Goli
      Feb 22, 2012 @ 02:54:02

      No hard feelings, but I disagree with you Ross. I use NotesPlus for my Spanish classes which involves constant writing for an hour straight. Yes it has crashed a few times, but this is a TINY trade off in my opinion compared to the power and functionality you get. The writing/smoothing is way faster than in v2 and I imagine it will only get better.

      Reply

  10. Gabbo
    Feb 20, 2012 @ 22:53:06

    Restored my Ipad and all my notes are missing, yet I have a backup in dropbox. How do I restore my notes from Dropbox to Notes Plus?

    Reply

    • Toan Nguyen
      Feb 21, 2012 @ 07:40:54

      Hi Gabbo,

      If restoring from v2 data, please find NotesPlusPlus.sqlite in your Dropbox folder, then drop this file into Notes Plus Documents via File Sharing (see http://support.apple.com/kb/HT4094). Exit the app from the background (if it’s running), then relaunch it. If restoring from v3 data, download the Notebooks folder off Dropbox (under NotesPlus/Sync), then compress it in .zip format and drop this file into Notes Plus Documents. Exit the app from the background (if it’s running), then relaunch it.

      Reply

  11. Marcus
    Feb 20, 2012 @ 19:34:05

    Hi there,

    Notes Plus on paper is a potential killer app, however there are some things which I feel just detracts from app perfection.

    Firstly, the detailed zoom feature is highly useful in fine writing and detailed sketches, however the general zoom feature does not allow <100% zoom capabilities, such that you are able to view a small version of the entire page (just like on Microsoft Word). Furthermore, I'd like to see an update where the page could be dragged freely without the edges snapping back to the sides of the iPad screen.

    Also, in regards to the text boxes, I'd like to see a way to align the text centrally or to the right (rather than just to the left) in the individual text boxes and relative to the page as well, which would be particularly useful for typed headings and titles. Finally, would it be possible to implement a colour wheel or RGB values to fine tune the range of pen colours on offer?

    Last but not least, I believe there should be custom paper designs and notebook covers-these may be imported from the Photo Library if possible. Thanks, and keep up the good work guys!

    Reply

    • Toan Nguyen
      Feb 21, 2012 @ 07:20:53

      Hi Marcus,

      Thanks for the feedback. We’ll consider your suggestions, especially text alignment in textboxes. Regarding the color wheel, Notes Plus is meant to be a note-taking app so quick colors are more useful for the average user than a color wheel, which can be daunting/confusing. However, we’ll add more colors as well as support for custom paper (and custom notebook covers). For now, if you have a paper you’d like to use for your notebook, you can: (1) create a new notebook and import a PDF template as its first page; (2) make as many copies of the page as needed for your notebook; (3) annotate on these pages.

      Reply

  12. ken wilson
    Feb 20, 2012 @ 11:33:52

    how do i get the browser to work, i am not a techie,but nothing happens when i type a web page in

    Reply

    • Toan Nguyen
      Feb 21, 2012 @ 06:05:41

      Hi Ken,

      Just type an address and wait for a while. It’s working but it lacks an indicator. We’ll add a progress bar in the next update. Sorry about the inconvenience.

      Reply

  13. Cayte
    Feb 20, 2012 @ 10:55:16

    Hi. Think Notes Plus is awesome but preferred the older version before this update. I now find the handwriting not as responsive or free flowng and thus the handrecognition is impossible. I use the close up gesture box and have turned off multi gesturing. Any suggestions? Please help.

    Reply

    • Toan Nguyen
      Feb 21, 2012 @ 06:04:10

      Hi Cayte,

      The slowness is known. We’ll trying our very best to solve this problem in the next update. It’s not easy as this app has become more complex than version 2. Meanwhile, to help with performance, avoid putting too much text on one page (create a new page and continue with your work). Recording while writing is also known to slow things down, so avoid it too if possible. Sorry about the lagginess. It’ll get better.

      Reply

  14. Wolfgang
    Feb 19, 2012 @ 21:34:32

    Syncing with dropbox generates three different files per page in the respective folder but none of the files contains the page generated in Note plus.

    Reply

    • Toan Nguyen
      Feb 21, 2012 @ 08:08:07

      Hi Wolfgang,

      Can you tell me more about the problem? I guess Dropbox was slow to start the sync and so there was a mismatch between your Notes Plus library and the backup folder in Dropbox. In cases like this, it’s advisable to wait a bit for Dropbox to start and complete its job. Or you can manually back up your data by saving the Notebooks and Recordings folders from Notes Plus Documents to your computer via File Sharing (http://support.apple.com/kb/ht4094).

      Reply

  15. C.Sa
    Feb 19, 2012 @ 16:54:57

    NotesPlus 3.0.2, iOS 5, iPad 2 (16 GB)

    This is a difficult one to recreate, but it has happened at least three times in the past couple of days.

    The close-up window shows an image from a different page/notebook.
    In this particular case, I had viewed the “other” page a few minutes before (it is part of an old notebook, pre-V3).

    See screen shot here: http://flic.kr/p/bw3AAe

    Reply

  16. C.Sa
    Feb 18, 2012 @ 19:24:41

    Wouldn’t it be nice if we cood zoom out and lock the middle bar like this…?!

    http://flic.kr/p/bvxvhD

    For instance, watch a video lecture on the left and take notes on the right?

    Reply

    • Toan Nguyen
      Feb 20, 2012 @ 02:25:31

      Hi C.Sa,

      It would be nice and we want to do that eventually. But I’m just worried Apple might think we have multiple windows in one app and might reject Notes Plus. We’ll see.

      Reply

  17. Martin
    Feb 18, 2012 @ 17:59:18

    Hi -

    I wanted to document NotesPlus files sizes when exporting. We’re a team of people that all use NotesPlus and share our notes. So, sending around large files can get problematic. I did a little test on a 10 page notebook to give you some stats:

    1. When I check the sync’ed version on dropbox, the top level folder for the whole Notebook reports 2.46MB… This includes all 10 pages.
    2. Export as PDF reported 2.77MB (Actually not bad, but I’ve seen cases where a couple of pages generates 6MB+ PDF files)
    3. I used Acrobat to “Reduce File Size” and optimize for Acrobat 9, and it now reports 1.88MB… even better.
    4. Export as WebArchive and email and it reports 8.15MB (Wow!!!. I don’t get that one.)

    The WebArchive export is the most important because it allows us as a team to share and edit each other’s notes in native NP format. If you can work on optimizing file sizes to make it a bit more effective to share Notebooks amongst team members that would be great.

    I’ll monitor the PDF export a little more closely and see if I can isolate some small notebooks that generate very large PDFs. I’m sure I’ve run into that as well.

    Thanks,
    Martin

    Reply

    • Toan Nguyen
      Feb 19, 2012 @ 09:35:17

      Hi Martin,

      Thanks for the feedback. Let me briefly go over each.

      1. Can you zip that notebook and send it to me? They might contain deleted resources that add to the folder size.
      2. I’ll try to export the zipped notebook to PDF on my end to see if it’s small or large. I’ve tried exported 10 pages of notes that contain a moderate amount of text and got about 1 Mb for the exported file. Still this can be optimized, I think.
      3. I haven’t tried this but does the second file have reduced quality or anything?
      4. Yeah, that’s quite big. Let’s hope the dev can figure out a way to optimize it.

      Please do continue monitoring the PDF export function and let us know of any other inefficacy. Thanks.

      Reply

      • Philippe
        Feb 19, 2012 @ 21:24:30

        Thanks Martin,

        I’m sure your tests will be a big help for the Notes Plus developers. Many thanks for you efforts. Your first numbers look pretty good.

        Toan
        3. There is some compression of the data but very rarely anything the the User can see with the plain eye. Such as reducing 32-bit colors (millions of colors) to 16-bit colors (65000 colors). I have a hard time with Hundreds of color, I sure can’t see Millions of colors with just my eyes.
        Text is not reduced because most text is Vector drawn.
        I’ve publish 1000s of documents on reduced setting (100-150 dpi) with No complaints from our Users or Customers.

        Philip (gee, PDF can do that?!? Neat! ;-) )

        Reply

  18. Rob Brothers
    Feb 18, 2012 @ 04:39:56

    What is the deal with the browser. It freezes on won’t search or go to the link pasted or typed anymore. I thought maybe that it has a cache that was full but it does not even have a way to save a favorite or clear the history. When I put my stylus in the address window it does drop down a list of past locations I have been to. I looked for away to clear the history or memory but it does not appear to have that option . I tried to delete one line at a time and thought it brings up the delete button when I swipe the line item it only appears to delete but the same address appears just a little furthers down the list. ….. I like the app and have used the web browser a lot lately and when it froze it was trying to demonstrate how it works to someone who has another note app and wanted to know if I was satisfied with this one. I told him I was then this happened and I realized the problems the exist concerning the browser….I hope this can be resolved

    Reply

    • Toan Nguyen
      Feb 18, 2012 @ 05:58:45

      Hi Rob,

      Sorry about this. We’ll tweak the browser in later updates and add other capabilities, including emptying the history and suchlike.

      Reply

  19. C.Sa
    Feb 18, 2012 @ 01:10:33

    V3.0.2, iPad 2, iOS 5

    If I paste a picture on a page, and part of it is outside the page, I can’t select it to resize or delete, because I can’t draw a line around it.
    Or is there a way?

    Reply

    • Toan Nguyen
      Feb 18, 2012 @ 05:00:19

      Hi C.Sa,

      In that case, use the Hand on the toolbar and tap on it to select it.

      Reply

  20. Andrew
    Feb 17, 2012 @ 21:25:24

    Hi,
    Thanks for a fantastic app. I’m not sure if this is a bug or a feature but when I draw a small shape inside a larger shape they are both selected. It makes it a bit fiddly to draw diagrams etc.

    Interestingly, it doesn’t happen for every small shape I draw. Perhaps some of them aren’t closed.

    Anyway, keep up the great work.

    Regards,
    Andrew.

    Reply

    • Toan Nguyen
      Feb 18, 2012 @ 04:58:43

      Hi Andrew,

      To draw a shape inside another larger one, you can:
      1. Turn off “Selection Gesture” in App Settings (accessed via the gear icon on the bottom left corner).
      2. Leave the setting on, but as soon as you’ve drawn the smaller shape, tap >, then choose “Draw stroke/shape instead”.

      Reply

  21. Justin
    Feb 17, 2012 @ 20:28:21

    How can I tell if it is syncing with Dropbox? That way I can avoid the duplicates. Also, is it possible to have two iPads with NP and linked to the same Dropbox, can we share notebooks?

    Reply

    • Toan Nguyen
      Feb 18, 2012 @ 04:49:05

      Hi Justin,

      1. When Dropbox is syncing, you’ll see spinning wheels on notebooks/folders. Did you have duplicates before?
      2. It’s possible to have two iPads with NP and linked to the same Dropbox.
      3. To share notebooks with another Notes Plus user, tap Tools > Export > Email > WebArchive – Entire notebook, then enter their email address. They will then long-press on the .webarchive attachment in the received email and choose “Open In Notes Plus” and then tap “Import” in the browser panel (the blue arrow) to import it into their library as a regular notebook.

      Reply

      • Justin
        Feb 20, 2012 @ 19:23:28

        Thanks for the reply. I did have some duplicates before, when I deleted in the app, it would sync again and create a copy.
        Also, I tried to create folders and upload the pdf’s in dropbox hoping they would show up in Notes+, but have not been able to find them…again, can’t tell if its syncing or not. Is there a way to force a sync?.

        Reply

        • Toan Nguyen
          Feb 21, 2012 @ 06:42:55

          Hi Justin,

          If you upload a PDF onto Dropbox and Notes Plus is linked to your Dropbox, the PDF should appear in Notes Plus. If that’s not the case, then it’s not right. I admit Dropbox is pretty unpredictable now and we’re rewriting its logic in the next update. Sorry there’s no way to force a sync. In v3.0.3, we’ll have “Export as PDF to Dropbox” as well.

          Reply

  22. Lila noble
    Feb 17, 2012 @ 19:28:18

    I don’t see an option to print. Can you print?

    Reply

    • Toan Nguyen
      Feb 18, 2012 @ 04:38:14

      Hi Lila,

      AirPrint will be supported in a future update. For now, please export your notes as PDFs (Tools > Export > Email > [choose a PDF option]) and print them from within another app. Sorry about the inconvenience.

      Reply

  23. William Rudge
    Feb 17, 2012 @ 18:43:02

    I have just started using notes plus and have found music staves on the page setup. Do you a facility to change written music to text?

    Best wishes on an excellent product W. Rudge.

    Reply

    • Toan Nguyen
      Feb 18, 2012 @ 04:35:48

      Hi William,

      Do you want to change written lyrics to typed text? If so, we have an in-app purchase that does just that. Just circle some text and tap the “>” icon that appears, then “Convert to Text.” Just follow the in-app instructions to purchase the module and use it on your lyrics.

      Reply

  24. Valerie
    Feb 17, 2012 @ 16:26:43

    i am new to notes plus and was using it to create a digital poster of sorts. I imported a photo and sent it to back, then used the text box to write a saying. I looked for a place to “save” but didn’t find one. When I export the project only the background photo is exporting. do I somehow need to group the text with the photo?

    thanks for the hep

    Reply

    • Toan Nguyen
      Feb 18, 2012 @ 04:31:00

      Hi Valerie,

      I imported a photo by tapping Tools (the wrench icon near the top-left corner) > Insert Picture from Photo Library. Then I sent it to back, switched to the ABC tool on the toolbar, tapped on the photo and typed some text, then exported the page to PDF. The PDF looks fine; it has my text on the picture. Did I miss a step? I guess you might have tapped on the picture and this brought it to front, covering the text.

      Reply

  25. Kevin
    Feb 17, 2012 @ 15:36:44

    I imported a pdf into Notes Plus 3 days ago. I was making notes on the PDF and now the PDF is listed but I can’t see it. The pdf is listed under notebooks, my notes are there buy not the pdf. How can I get this back?

    Reply

    • Toan Nguyen
      Feb 18, 2012 @ 03:26:22

      Hi Kevin,

      Did you change page settings or anything? PDF backgrounds are usually lost due to this. We’ve fixed this in the next update. A few others have reported this. Can you consistently recreate it? I haven’t experienced this so it’s really hard to know what’s really going on.

      Reply

      • Crystal
        Feb 20, 2012 @ 07:46:31

        Same thing happened to me…and then I found that Dropbox doesnt sync, AND now I can’t even do the basics,, like change the name of a folder, or write anything without app crashing!!! This is my go-to app, the one that never lets me down..ugh. I’ve has to use a back-up app that I can’t stand. I am a senior in college, I’ve had this app for nearly 2 years, on iPad 1 AND now iPad 2, never had a bug or crash, no problems. I NEED this app to work, tried 2 others and nowhere near as functional, would really appreciate any help or suggestions.Thx.

        Reply

        • Toan Nguyen
          Feb 21, 2012 @ 06:01:37

          Hi Crystal,

          Dropbox might be the cause. If you’re using it, unlink from it in App Settings (tap the gear icon on the bottom left-hand corner, then tap “Unlink” under “Auto-sync with Dropbox”).

          Reply

  26. Brian Findlay
    Feb 17, 2012 @ 02:24:29

    Any thoughts on how to superscript and subscript text when typing in NP? I use both the onscreen and Apple Wireless Keyboard, and can’t figure this one out.

    Reply

    • Toan Nguyen
      Feb 17, 2012 @ 04:10:56

      Hi Brian,

      Unfortunately, inline formatting is not supported so you can’t create superscript and subscript text

      Reply

  27. Tom
    Feb 16, 2012 @ 19:21:24

    Hi Toan,
    I’m brand new to Notes Plus, so maybe I’m doing something wrong. I open a PDF from Dropbox (sales contract). I fill in all the blanks on the contract. Email the PDF. Everything works great! Then I pull the same notebook up the following day to make changes only to find all my handwritten stuff is still there, but the PDF background is gone.

    Reply

    • Toan Nguyen
      Feb 17, 2012 @ 03:55:54

      Hi Tom,

      This is serious. If possible, can we have the original PDF? We’ll use it for testing purposes only. We’ll keep it completely confidential.

      Reply

  28. CSa
    Feb 16, 2012 @ 15:10:03

    V3.0.2, iPad 2, iOS 5

    On the browser pane, deleting the history entries will eventually cause the app to crash.

    BTW, is there a way to clear the browser history, other than deleting entry by entry?

    Reply

  29. Luis Guerra
    Feb 16, 2012 @ 01:55:32

    Hi I’m curious as to how to restore a page that I already synced with Dropbox back to notes plus . Twice it has deleted pages of notes I took in class.

    Thanks,
    Luis

    Reply

    • Toan Nguyen
      Feb 16, 2012 @ 06:50:34

      Hi Luis,

      Can you look in the Trash to see if your lost pages are there? If not, can you use File Sharing (see http://support.apple.com/kb/HT4094) and save the Notebooks folder from Notes Plus Documents, then look under this folder for a folder with the same name as the notebook with lost pages, zip this folder and send it to me? I might be able to recover your lost pages.

      Reply

  30. Philippe
    Feb 15, 2012 @ 23:54:06

    Toan,

    I just noticed that the FAQ link at the top of this page needs to be updated to the new SUPPORT location. Sneaky URLs!

    Keep up the GREAT updates!!

    Philip (Loves double checking URL links? Or living a sheltered life??? ;-) )

    Reply

  31. Ardayen
    Feb 15, 2012 @ 17:34:15

    Could you please inform me if there is any way to create, import, edit and/or export RTFs, .PPTs, etc?

    If not, will additional formats, especially as exports, be supported in the future?

    I ask because I would like to use Notes Plus to take notes or work on an assignment, and then, if needed, export an RTF, and complete my work on a computer.

    Currently, I am researching various note-taking apps for the iPad to see which would suite me the best. Notability has the ability to work with RTFs, as mentioned on its features list. Additionally, its developers have stated that .PPT support is possible in the future.

    At the moment, I am leaning towards Notes Plus because it seems to be more robust in its offerings and it looks better. However, RTF support is very important to me.

    Also, are there any plans to make Notes Plus a universal app that work on iPhones, in addition to iPads?

    Reply

    • Toan Nguyen
      Feb 16, 2012 @ 01:36:22

      Hi Ardayen,

      Thanks for considering Notes Plus for your note-taking needs. Unfortunately, it can only import PDFs and WebArchives (http://en.wikipedia.org/wiki/Webarchive) currently. We’ll see if we can support other file types in future updates. Regarding an iPhone version, we don’t have a reliable plan for it yet. We’ll think more about the idea when we have some free time, though.

      Reply

  32. Olivier
    Feb 15, 2012 @ 15:17:49

    Hi,

    What happens if I lose my Ipad? I make copies to icloud ofcourse. Do those copies include my notebooks? If I dont use dropnox or export to itunes, will I still have my files?

    Thanks in advance!

    Olivier

    Reply

    • Toan Nguyen
      Feb 15, 2012 @ 16:03:55

      Hi Olivier,

      They include app data, which includes your notebooks. But iCloud is meant for backing up the whole state of your iPad (including the Home screen layout), not on a per-app basis so backing up notebooks to iTunes or an online backup service like Dropbox will work better. See if this article helps: http://support.apple.com/kb/HT4859.

      Reply

  33. Leighton Terwilliger
    Feb 15, 2012 @ 03:33:53

    I can not get a PDF file sync with Dropbox. Why?

    Reply

    • Toan Nguyen
      Feb 15, 2012 @ 06:43:08

      Hi Leighton,

      Did you mean you want to upload a PDF to Dropbox? We’ll add “Export as PDF to Dropbox” in a future update. As a workaround, you can email a PDF to your Dropbox account using the sendtodropbox.com service.

      Reply

  34. Rolf
    Feb 15, 2012 @ 02:21:40

    Hi,

    I wrote some sentences in Notes Plus and the same sentences in Notetaker HD and exported to PDF. The Notes Plus PDF was twice the size.

    You already know from several others that the app is fairly slow when shifting between notebooks. I hope for an update very soon.

    When do you plan the next version to be released?

    Thanks

    Reply

    • Toan Nguyen
      Feb 15, 2012 @ 06:42:03

      Hi Rolf,

      We’ll take a look at the PDF size issue. Admittedly, the performance is not quite good and we’ll improve it in the next several updates. We haven’t decided on a release date for v3.0.3 yet.

      Reply

  35. Nathan
    Feb 15, 2012 @ 01:14:45

    I like the idea that some others have had to be able to “pin” favorite pen/highlighter selections to the toolbar. Also, I like to use NP to highlight in my PDFs but i can’t seem get a good realistic-looking highlighter set up in the app pen settings…any suggestions?

    Reply

    • Toan Nguyen
      Feb 15, 2012 @ 06:09:59

      Hi Nathan,

      To assign a favorite pen to a pen slot, tap-hold the slot and release your finger on a desired pen setting. Your newly created pens will appear in this radial wheel so just create more and select them in this wheel. To get a highlighter, choose the biggest stroke with a reduced opacity.

      Reply

  36. Martin
    Feb 14, 2012 @ 21:50:13

    Performance. I’ve seen all the comments on iPad 1 performance, and also inking performance. I’ve also looked through all the beta comments, but….

    I’m on an iPad 2 (not the original), and the application performance is sluggish. Interestingly enough, the inking performance is fine for me, but the rest of the app performance is very sluggish (and frustrating). Things like moving from page to page or notebook to notebook and navigating folders all have excessive lag times. Even getting the navigation menu to open can have exessive lag times.

    I’ve also noticed that when using the app continuously (which I do a fair amount), it’s significant drain on battery. I’m assuming that the app is keeping the CPU cranking and that’s why it’s draining the battery quickly. I’d say the battery drains 3X faster than normal when using NP.

    Yes, I have closed all background apps so nothing else is running.

    I just wanted to log this to make sure you’re aware that overall app performance (not just inking) needs serious work. I didn’t see any logged issues on app performance on the beta page. I assume you’re running a profiler on this to see CPU usage hot spots and hopefully reduce them. Maybe the rumored iPad 3 will make performance less frustrating, but I don’t know if NP is multi-threaded enough to take advantage of the extra cores, or if just needs better clock frequency to get better performance. I guess we’ll see.

    Please work on performance. I’m actually ok with the feature set, but performance is starting to cause me enough frustration that I’ll need to do something else.

    Martin

    Reply

    • Toan Nguyen
      Feb 15, 2012 @ 00:43:19

      Hi Martin,

      How right you are! We admit performance is not quite up to par. The battery drain has been reported by a few others too. We’ll look into these issues for sure as we work on future updates, which will focus mostly on usability and stability. Sorry about the any inconvenience caused.

      Reply

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