Note: Some users might see the controls at the bottom instead of the top. If you’re one of them, tap Tools (top-right wrench icon) > Writing Style, then choose your own writing style. We’re sorry about this inconvenience and we’re working on a fix.

We pride ourselves on having one of the most responsive and attentive support teams on the App Store. If you have a question, there are a couple of ways to get help:

  1. Look in the FAQ section first to see if it was already answered. You’ll get to know other useful information there too!
  2. Read the printable Quick Start Guide and watch our video tutorials
  3. Leave a comment here or on any other page on our site where comments are allowed
  4. Tap Tools (the top-right button) in Notes Plus > Help > Email Support
  5. Email us at

And don’t forget to tell us your next great idea for Notes Plus! Thanks!


Leave a Comment

1000 Comments (+add yours?)
  1. Peter Boynton
    Jul 29, 2014 @ 02:54:55

    A couple of comments/issues from a long time user.
    1. Really enjoying the integration with Jot Script -- but it seems that palm rejection doesn't work in close up mode? or is it just my imagination?
    2. Why have you flipped the menu around? For two years the tools were on the left, and the library functions on the right, now they are switched -- can I get them back to there rightful places? I am a lefty, and it makes more sense for me to have the library functions (which I use the most) on the right hand side, where my hand isn't covering them.
    3. There is one menu behaviour that I find really irritating. Best example is in the delete page menu option. The option opens up at the top of the page, and just as I am about to select something, the two options drop to the bottom of the page -- not very work efficient. The funny thing is some menu items do this, and some don't.
    Otherwise, great app, essential for my work and private lives and now waiting for the holy grail of improved Evernote integration.
    Cheers
    • Toan Nguyen
      Jul 29, 2014 @ 11:47:24

      Hi Peter,

      Thank you for being a long time user and taking the time to send us feedback.

      1. In close-up mode, the palm pad is the grey area below the close-up view so automatic palm rejection is disabled. Our palm rejection works on the basis of being able to identify the palm on the glass surface but this is easily recognized in close-up mode.
      2. I'm sorry about this bug that affects some users. Please tap Tools (top-right wrench icon) > Writing Style and set your own. The interface will change accordingly.
      3. I guess this issue is related to #2 above. If not, could you exit the app from the background, relaunch it, and check again?

      Could you tell me the specific Evernote features that you'd like to see in a future version of Notes Plus?
  2. Alex Apffel
    Jul 28, 2014 @ 18:13:48

    I am a long time and devoted Jot user. My main use is in conjunction with NotesPlus on my iPad for handwritten notes.
    I was very excited with Version 4.4 and the support of the Jot Styli.
    When I write with the Jot Flip (or any of the disk based) styli, the response is very crisp and precise. The line only appears when the stylus is in contact with the screen and stops when the tip in not in contact with the screen. Granted, it is still a bit clickity-clack noisy, but that doesn’t bother me too much.
    However, when I write with the Jot Touch with Pixelpoint, the line on the screen will start to appear when the tip of the stylus is very close to the screen, but not actually in contact. Similarly, it continues slightly after the tip leaves the screen. The result is that my handwriting appears “slurred” and more fluid than I am actually writing. I suppose I could adapt my writing to have a fast attack and quick withdrawal, but that’s obviously not optimal.
    It appears that your support for the Touch and Script is mainly around the palm rejection aspects and not the precision provided by PixelPoint or the capabilities that might be provided by the buttons (e.g. undo). Do you plan to add support for PixelPoint? If so, when. Will this have to wait for a major revision or a minor interim release?
    Thanks
    A
    • Toan Nguyen
      Jul 29, 2014 @ 09:09:27

      Hi Alex,

      Sorry about the current issues with Jot Touch/Script. We'll try our best to update the Jot SDK, which includes Pixelpoint, and we'll look at other aspects supported by Adonit Jot styli as well. I'll keep you updated.
  3. peter
    Jul 28, 2014 @ 12:10:54

    Hi Toan,
    I wonder whether it is possible to import/copy a single sides PDF doc into an existing NP document as a graph, e.g. ?
    If so how?
    I figures out to do this via the Webbrowser but then the inserted figures has only screen/pixelated resolution....
    I guess custom templates are still not possible ??
    Thanks
    Peter
    • Toan Nguyen
      Jul 28, 2014 @ 15:37:01

      Hi Peter,

      I'm afraid custom templates aren't available yet. To import a single-page PDF into an existing notebook, just open the notebook first, then import the PDF into Notes Plus by one of the methods. For more information, please see "Importing" on pages 37-40 of the User Guide for a desired method. To access the Guide, tap Tools (top-right wrench icon) > Help > User Guide.
  4. Kirsty
    Jul 28, 2014 @ 11:11:54

    Hi, I can't purchase the in-app upgrade for handwriting recognition. It keeps saying that it doesn't recognise my apple log in or password. I've reset my password twice and also tried signing out of my account and re entering all info. I only have one Apple ID. Please help - this is the main reason I purchased the app!
    • Toan Nguyen
      Jul 28, 2014 @ 15:05:37

      Hi Kirsty,

      I'm sorry about this issue. It seems there's something wrong with the App Store as a few users told us they couldn't leave a review either. Could you try this?

      • Go to iPad Settings > iTunes & App Stores, tap your Apple ID and "Sign out"
      • Restart your iPad.
      • Launch Notes Plus and select some handwriting (switch to Pen mode, circle the handwriting, tap the ✓ icon), then tap the menu icon and tap "Convert to Text". Then tap Purchase and log in to your Apple ID.

      If the above doesn't work, try again later as there might be a bad connection to the App Store.
  5. Jacob
    Jul 28, 2014 @ 02:35:22

    Can I import iOS notes from ipad/iPhone?
    • Toan Nguyen
      Jul 28, 2014 @ 03:27:02

      Hi Jacob,

      Thanks for getting in touch. I'm afraid there isn't a quick way to import Notes data from into Notes Plus and so you'll need to copy each note one by one to Notes Plus by using iOS Copy/Paste command. Here's how: open a note in Notes, tap and choose "Select All", then "Copy". Next, go to Notes Plus, select T or ABC mode in the header (long-press a slot there if you don't see either of these modes), then tap and choose "Paste". Repeat these steps for the remaining Notes data.
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