Please take a look at our version 3 FAQ to see if your questions have already been answered. If not, please leave a message here or email support questions to:
If you don't want to remember too many passwords, my brother, Hung Tran, might just have an app for you (and it's currently on-sale for 40% off).
Master Key uses the most advanced encryption algorithm AES-256 to store passwords on your iPhone and back them up in Dropbox with a beautiful, easy and flexible UI. I think it's pretty cool.
Please check out the demo video and let us know what you think: http://www.masterkeyapp.com/video.
May 18, 2012 @ 00:58:31
When I first installed this application about a year ago I was truly impressed. I waited with great anticipation for the coveted version 3 that was supposed to improve the product making it fast like UPAD, and bring new features not available elsewhere. Unfortunately after many delays when version 3 came out I really believe the product went backwards. I have gotten to the point that I rarely ever use this one and find myself using UPAD or Notability. What the heck happened??? I was raving to people about this product and now I am warning them not to purchase it. Please regroup and spend time fixing all of the quirks that make this product more frustrating to use than its worth.
May 18, 2012 @ 02:19:16
Hi Louis,
Sorry to hear about your frustration but we’ve been trying hard to improve the app. v3 is much more complicated than v2 so it takes a lot more efforts and time to maintain the many thousand lines of code. Please stay tuned and it will get better and better.
May 18, 2012 @ 00:00:15
I love this app!!! One easy enhancement idea would be create some standard templates to chose from. For example, I use this for taking notes in business meetings and with employees. I would love to have a template that would automatically include the date of the note, I field I could put in the names of the attendees, add an agenda, and then my notes. Or if I could import a meeting request from Outlook or gmail calendar with the details of the meeting in it would be awesome.
By FAR the best note taking app. Love it and thanks for keeping it up!!
May 18, 2012 @ 02:09:20
Hi nsanow,
Until we support custom templates, you can try this workaround: (1) Import a PDF paper template as a one-page notebook (you can find at sites like http://printablepaper.net); (2) Make as many copies of the page as needed for your notebook; (3) Annotate on these pages.
Thanks for the support. We’ll keep it up!
May 17, 2012 @ 22:21:29
Hi, hoping someone can help me. My school uses WebCt, I’m trying to copy or somehow import a powperpoint (as a pdf) into Notesplus, but I can’t seem to do this no matter how much I fiddle. Has anyone else had this experience and if so let me know how to do it?
Thanks
May 18, 2012 @ 01:49:21
Hi MH,
Just open the Powerpoint PDF, then tap the PDF again and tap the “Open in…” button at the top. Choose “Notes Plus” from the list. See the FAQ here for more ways to import PDFs: http://notesplusapp.com/support_web/frequently-asked-questions.
May 17, 2012 @ 21:15:38
Notes plus would be perfect, if I could create checklists with checkboxes. Then it would be a perfect tool to manage projects. Or does it have this option? Didn’t find it yet.
May 18, 2012 @ 01:47:21
Hi Andreas,
This has been requested by many and in fact we’ll have a basic to-do list in the future.
May 17, 2012 @ 20:08:14
Hello!
Today I bought Notes Plus. It’s a great iPad app. My question: is it possible to import my iPad notes that I have in the built in app? Tank you for your help!
Andreas
May 18, 2012 @ 01:45:39
Hi Andreas,
Sorry Notes Plus doesn’t have a function that imports them. You’ll need to copy them from Notes, then go to Notes Plus, tap T mode then tap again and paste the copied text.
May 17, 2012 @ 19:41:28
I love the app now that I can use the handwriting recognition feature but it still looks pretty bad on my iPad 3. When will you guys be updating the app for the retina display?
May 18, 2012 @ 01:43:24
Hi Santi,
The updated graphics are already in v3.0.4, which is going to Apple this Friday (if no showstoppers are found).
May 17, 2012 @ 18:57:34
Is it possible to export a single page from a notebook? – I want to export as a PDF to Dropbox. Thanks
May 18, 2012 @ 01:29:54
Hi Harry,
Just tap Tools (top-left wrench icon) > Export > To Dropbox > (log in if needed) > PDF – Current page (or PDF – Page range).
May 17, 2012 @ 16:13:25
When I switch between handwriting and converted text a few times, text cannot be seen.
May 17, 2012 @ 16:29:23
Hi Kridshanop,
To see the converted text, you’ll need to circle the original handwriting, tap “>”, then “Show converted text”. Did you do this? I switched between text and handwriting many times and still could see the converted text. Let me know if I missed some steps.
May 17, 2012 @ 14:57:54
After convert to text, the text maybe has some mistake. Then I change it by click show handwriting, but I cannot use Eraser to erase some ink.
Please fix it.
May 17, 2012 @ 15:23:24
Hi Kridshanop,
It’s indeed a bug. We’ll fix it. For now, if the converted text is not accurate, you can switch to ABC mode and tap on it to make changes.
May 17, 2012 @ 12:11:30
Hey there, I love the app, and I’m super interested in the handwriting recognition in app purchase, but I just can’t find where to buy it within the app. Help?
Thanks!
May 17, 2012 @ 13:00:53
Hi Santi,
Here are the steps:
1) Exit Notes Plus from the background: from iPad Home screen, double-press the Home button to reveal the background dock, long-press Notes Plus icon until it wiggles, then tap the red minus (-).
2) Log out of your Apple account: go to iPad Settings > Store, tap on the Apple ID button and “Sign Out”.
3) Connect your iPad to Wi-Fi or 3G
4) Open Notes Plus
5) Select the Pen tool and write some text
6) Circle the text, tap on the “>” button and then “Convert to Text”
7) Tap on “Purchase” to confirm your purchase and follow the process, which includes entering your username/password that you used to purchase Notes Plus. Wait a while for the transaction to complete.
May 17, 2012 @ 05:51:58
First of all loving your app.
Not a big deal but when trying to load the following PDF the app crashes every time.
https://assets.qantascu.com.au/files/forms/home_loan_checklist.pdf
Not sure if it’s an app issue or just me.
David.
May 18, 2012 @ 00:50:58
Hi David,
I tried opening the PDF and Notes Plus crashed right away, but it opened fine in GoodReader and UPAD (at least). So Notes Plus is in the wrong. There might be some security elements that the app can’t handle. I’ve forwarded the file to our dev team for investigation. Sorry about the inconvenience.
May 17, 2012 @ 01:06:12
Some reason it is not recording and the mic stays blinking. I see the number incrementing but no audio cording. Was working until last night.
I tried with with and without the cover
May 17, 2012 @ 04:16:31
Hi Abdul,
This does happen for some unknown reason. If you happen to know how to reproduce it, please let us know. For now, can you exit the app from the background: from the Home screen, double-press the Home button to reveal the background dock, long-press Notes Plus icon until it wiggles, then tap the red minus (-)? Then try recording again to see if it’s actually recording. One test is to press the Home button to go to Home screen and look at the iPad status bar. If you see it flashing red, Notes Plus is recording for sure.
May 16, 2012 @ 22:45:05
How do you highlite in a PDF document?
May 17, 2012 @ 03:34:47
Hi Lee,
To highlight some text, switch to the Pen tool on the toolbar, then choose the highlighting slot (yellow) to the left of the Tools slot. If you don’t see such a slot, tap the Palette icon, and under the Pen tab, set the thickest stroke and choose a color with a reduced opacity (about 0.2).
May 16, 2012 @ 22:21:15
Is there away to make the pages run together so when I am typing I don’t have to stop typing to change to a new page?
May 17, 2012 @ 03:30:44
Hi Lee,
Sorry there isn’t such a way. We tried implementing a continuous view before but it hurt performance so we decided to optimize page turning in the near future instead. Sorry about the inconvenience.
May 16, 2012 @ 17:36:30
First let me say, I really like the app for converting writing; especially the Simplified Chinese plug-in. It seems really accurate.
But while I’m writing the original Chinese (normal, not cursive), seems the app misses short strokes; to the extent that I have to write really slowly to get all the strokes detected.
Is there a way to increase the sensitivity so all my strokes get picked up without having to write slowly?
May 17, 2012 @ 03:07:22
Hi Lee,
The slowness is known and we’re trying our best to improve this in each future updates. Have you tried closeup writing mode? It’s much faster than directly writing on the page. In case you haven’t known about this, here’s a video: http://notesplusapp.com/support_web/video-tutorial-v3-0-close-up-writing-mode.
May 16, 2012 @ 02:35:24
When I try to send something google docs i can’t get to the password part to log in ?
May 16, 2012 @ 03:03:52
Hi Conor,
Can you make sure “Save Google Docs Password” in App Settings (accessed via the gear icon on the bottom left corner) is turned off? If it isn’t, can you turn it off and try exporting to Google Docs again?
May 16, 2012 @ 01:46:25
How do I import PDF docs into notes plus to add my notes to each page
May 16, 2012 @ 02:55:18
Hi Edward,
There are three ways:
1. Use File Sharing and add your PDFs to Notes Plus Documents. Close and re-open Notes Plus and they will appear in the root folder. Tap on a PDF to start annotating it. This is the most reliable method.
2. Long-press a PDF attachment in an email message and choose “Open In Notes Plus”
3. Load a PDF in another app (Safari / Dropbox / etc.), then “Open In Notes Plus”
May 15, 2012 @ 17:19:17
When I try to export to google docs asks me for username and password, but when I put them it says that is invalid….. I put it so many times but nothing….. What can I do???
May 16, 2012 @ 00:42:07
Hi Mer,
Did you make sure the login info is correct and the Internet connection is stable by logging in at the Google Docs site? Try exiting the app from the background: from the Home screen, double-press the Home button to reveal the background dock, long-press Notes Plus icon until it wiggles, then tap the red minus (-). Then try again.
May 16, 2012 @ 09:19:30
I did it all again and again and again, but nothing….
May 16, 2012 @ 15:41:19
Hi Mer,
I’m not sure what’s happening. Can you reset the app to default settings? Just delete NAppProperties.plist from Notes Plus Documents via File Sharing (see http://support.apple.com/kb/HT4094) then exit the app from the background. You won’t lose your notes by doing this. Then try again and let me know.
May 15, 2012 @ 17:04:53
Hi I would like to know if it’s possible to import a picture or document onto notes plus without using the internet.
May 16, 2012 @ 00:33:05
Hi Daine,
That’s certainly possible. To import a picture, tap Tools (top-left wrench icon) > Insert image from Library / Camera. To import a PDF document via an offline method, use File Sharing (http://support.apple.com/kb/HT4094) and add your PDFs to Notes Plus Documents in iTunes. Close and re-open Notes Plus and they will appear in the root folder. Tap on a PDF to start annotating it.
May 14, 2012 @ 18:14:40
How do I name and save a document.
May 15, 2012 @ 02:45:58
Hi Wanda,
To name a document, just tap the text field to the left of the navigation field (which looks like “< 1/10 >“) and type a new name. The app saves every 2 minutes or when you switch pages so you don’t have to worry about manually saving your notes.
May 14, 2012 @ 13:27:10
Hi guys…,
A little stuck here…..hope you can help.!
How does one toggle between standard view & close up view. Ie if you had activated close up view, finished your writing and want to then deactivate the close up so that you can import a picture
May 14, 2012 @ 16:13:15
Hi Graham,
To exit closeup mode, just tap above the closeup box (or below it in left-handed mode). Did you try this?