We pride ourselves on having one of the most responsive and attentive support teams on the App Store. If you have a question, there are a couple of ways to get help:

  1. Look in the FAQ section first to see if it was already answered. You’ll get to know other useful information there too!
  2. Read the printable Quick Start Guide, the included User Guide (tap Tools [top-right wrench icon] > Help) and watch our video tutorials.
  3. Leave a comment here or on any other page on our site where comments are allowed.
  4. Tap Tools > Help > Email Support.
  5. Email us at

And don’t forget to tell us your next great idea for Notes Plus! Thanks!


Leave a Comment

1000 Comments (+add yours?)
  1. Moose
    Sep 17, 2014 @ 18:19:43

    Do you guys have any plans to bring Notes Plus to the iPhone 6 Plus? I think it would be really neat to have the app on the larger screened iPhone.
  2. Jo
    Sep 17, 2014 @ 05:35:23

    I am using iPad first generation and have the most recent version. My notes can be seen in the preview mode but when I open it, it is blank, ie the content is not shown. Furthermore, if I put on the reading glasses, and pressed the text mode, the typed texts appear but handwritten notes are not there. I have restart the app and iPad and have turned off all extra functions but nothing works.
    • Toan Nguyen
      Sep 17, 2014 @ 06:08:38

      Hi Jo,

      I'm sorry about the issue. I'm afraid Notes Plus doesn't work well on old hardware like iPad 1 so rendering issues tend to occur. Avoid zooming in/out too much or too quickly and keep Notes Plus the only running app. I hope you will consider upgrading your iPad to at least iPad 2 to get a much smoother experience and benefit from our future updates, which will be only usable on at least iOS 7. I'm sorry about the inconvenience.
  3. Dr. Miah
    Sep 16, 2014 @ 22:17:37

    Hello,

    I just purchased the hand writing recognition app for note ploys, but I do not see it in the tool manue. Would you guide me to locate where it is and hoe to use it?

    Thank you.
    • Toan Nguyen
      Sep 17, 2014 @ 05:41:03

      Dear Dr. Miah,

      Thanks for the purchase. To use handwriting recognition, write something, select your handwriting (circle it in Pen mode, then tap ✓ icon that appears), then tap the menu icon, then "Convert to Text". You can tap ">" next to this command to pick the recognition language.
  4. Juan e vidal
    Sep 16, 2014 @ 20:06:06

    Hi,
    I just download you notes plus and have the following issue, when I want to hand write in a small font when I selected and then reduce it the software don't let me go back to the same size, if I do undo the writing start to increase a lose the shape, finally I has to delete and rewrite.
    Other option that I would like is use the text in every space of the page, particularly when the writing is to small and I need to take notes in a PDF file.
    • Toan Nguyen
      Sep 17, 2014 @ 05:38:40

      Hi Juan,

      Thanks for the purchase. It's by design that Notes Plus doesn't allow reducing handwriting that's too small; there's a minimum size imposed and if the selection is smaller than this, it will have this minimum size. Does this answer the first part of your question? To write in a small space, you can zoom in with 2 fingers then write, or try close-up mode (long-press anywhere on the page to activate it). Let me know if you need help with anything else.
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