We pride ourselves on having one of the most responsive and attentive support teams on the App Store. If you have a question, there are a couple of ways to get help:

  1. Look in the FAQ section first to see if it was already answered. You’ll get to know other useful information there too!
  2. Read the printable Quick Start Guide, the included User Guide (tap Tools [top-right wrench icon] > Help) and watch our video tutorials.
  3. Leave a comment here or on any other page on our site where comments are allowed.
  4. Tap Tools > Help > Email Support.
  5. Email us at

And don’t forget to tell us your next great idea for Notes Plus! Thanks!


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1000 Comments (+add yours?)
  1. Shane bates
    Oct 24, 2014 @ 04:00:56

    Hi, I use notesplus to takes notes at school. Today it froze and whenever I restart the app it stays frozen. Any tips? Would love to be back taking notes tomorrow in class.
    Shane
    • Toan Nguyen
      Oct 24, 2014 @ 06:43:47

      Hi Shane,

      Please try this:

      0. Exit the app from the background: from the Home screen, double-press the Home button to reveal the background dock, then swipe up on the Notes Plus screen shot.
      1. Hook your iPad to iTunes.
      2. Go to "Notes Plus Documents" via iTunes File Sharing (see http://support.apple.com/kb/HT4094).
      3. Select NAppProperties.plist from "Notes Plus Documents" and press the Delete key on the physical keyboard.

      Then you should be able to relaunch Notes Plus.
  2. Mike
    Oct 23, 2014 @ 19:51:52

    i was taking note, i wanted to take a picture of a slide so like always i Hit the insert pic from camera, automatically app asked me something i didn't read i just hit dont allow, since then i can't use my camera through the app, its just a black screen with no function. Plz let me know how i can fix this problem.
    Thanks
    • Toan Nguyen
      Oct 24, 2014 @ 02:34:26

      Hi Mike,

      I guess you were asked if Notes Plus can access your Photos but you denied access. Please go to iPad Settings > Privacy > Photos and "Notes Plus" is turned on in the list.
      • Mike
        Oct 24, 2014 @ 05:23:52

        Thank you for your respond.I did but it was already on. I turn it off and on but still camera in the app doesn't work
        • Mike
          Oct 24, 2014 @ 07:19:11

          Hi Toan, thank u i just fixed it.
  3. James
    Oct 23, 2014 @ 13:50:31

    Are there any stability issues with iOS 8.1 with Notes Plus to report?
    • Toan Nguyen
      Oct 24, 2014 @ 02:17:25

      Hi James,

      A beta tester has Notes Plus on iOS 8.1 and it seems to run fine. We'll do some tests ourselves and let you know, if that's OK. Thanks for asking.
  4. Jim Guthrie
    Oct 23, 2014 @ 01:24:17

    Unable to open or move files to empty folder in notes plus. In either action, clicking the folder closes notes plus and returns to the iPad home screen.
    • Duy Nguyen
      Oct 23, 2014 @ 04:04:11

      Hi Jim,

      I suspect you probably may not use the newest Notes Plus version (v4.5). Could you go to App Store > Updates and see if there is available update from Notes Plus? Let us know how it goes.

      Thanks,
      -Duy
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