We pride ourselves on having one of the most responsive and attentive support teams on the App Store. If you have a question, there are a couple of ways to get help:

  1. Look in the FAQ section first to see if it was already answered. You’ll get to know other useful information there too!
  2. Read the printable Quick Start Guide, the included User Guide (tap Tools [top-right wrench icon] > Help) and watch our video tutorials.
  3. Leave a comment here or on any other page on our site where comments are allowed.
  4. Tap Tools > Help > Email Support.
  5. Email us at

And don’t forget to tell us your next great idea for Notes Plus! Thanks!


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1000 Comments (+add yours?)
  1. sudesh
    Mar 24, 2015 @ 18:59:26

    Hi

    When is the SDK going to be dated for the Bamboo Fine line? Their website claims they have fixed the issues with offset writing and other issues but it is dependent on the apps to update themselves.
    • Toan Nguyen
      Mar 25, 2015 @ 02:31:45

      Hi Sudesh,

      ​​We've already updated to the latest Wacom SDK. If you'd like to try our beta and confirm, please send us either (1) your Apple ID; or (2) the UDID of your device (see http://www.whatismyudid.com/). If (1), you'll be invited to get the beta via Apple's Test Flight but it will overwrite your current Notes Plus app. If (2), you'll be able to install the beta as a separate app. Let me know which option you'd prefer.
  2. sudesh
    Mar 20, 2015 @ 03:29:08

    Hi

    Is 2 way sync something something that is being worked on?. I know it's a huge feature request for me and many friends that use both notes plus and Evernote.
    • Toan Nguyen
      Mar 20, 2015 @ 14:34:12

      Hi Sudesh,

      Did you mean 2-way sync to and from Evernote? If so, we don't yet have a plan for this, I'm afraid. We're working on iCloud Drive and possibly iCloud sync.
      • Greg Shenaut
        Mar 26, 2015 @ 01:51:54

        Do you have an estimated time for iCloud Drive integration?
        • Toan Nguyen
          Mar 27, 2015 @ 03:36:03

          Hi Greg,

          It will be available this year. Other than that, I'm afraid I don't have a definite timeline. In any case, we'll notify you by email. I'm sorry about the delayed support.
  3. waleed banjar
    Mar 16, 2015 @ 16:56:56

    Dear noteplus support,

    I have this issue where in INKredible or noteplus when holding the stylus on the screen it does not write,
    I am aware of the hold for close up writing, but i dissabled it.

    This happen especially when sketching, where im trying to carfully matching a line, when holding the stylus on the screen to accurately match from one line to other. (Im not resting my hand on the screen, only the stylus). It seems i need to be really quick but i cant if i want a fine line

    Please if there is a way to avoid this, help me.

    Thnx
    • Toan Nguyen
      Mar 17, 2015 @ 04:21:18

      Hi Waleed,

      Can you tell or remind me what your iPad model and iOS version are? Would it make any difference if you ​​draw a line with your finger? Is your stylus a regular or Bluetooth-powered one? Have you tried with another stylus and in another app? Sorry for the many questions but they're important to figuring out a solution.
  4. Jake
    Mar 16, 2015 @ 16:04:01

    Is there a way to create something like bullet point formatted notes, so that I can implement subsection-oriented note-taking strategies?
    • Toan Nguyen
      Mar 17, 2015 @ 03:42:11

      Hi Jake,

      Automatic bulleting will be a future feature. For now, you can insert a manual bullet​​ by means of the extended keyboard row. For more information, please tap Tools (top-right wrench icon) > Help > User Guide, then scroll to the table of contents until you see page 49 on the right, tap the "Extended Keyboard" link.
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