Frequently Asked Questions
Video Tutorials (v2.3.6): Getting Started, Close-up Writing Mode, Text Input, Drawing and Shape Detection Tutorial, Note Organization and Recording.
Note: This section applies to the latest version v3.0.3, unless otherwise indicated.
GENERAL
Do you have a Quick Start guide to all the features?
Tap the question mark ( ? ) button just above the App Settings button at the bottom of the splitter bar. Here’s the printable Quick Start, courtesy of Laure, one of our beta testers.
How do I back up version 2 data *before* upgrading to v3?
Please use File Sharing (see http://support.apple.com/kb/ht4094) and save the NotesPlusPlus.sqlite file (your notes) and the Audio folder (your recordings) from Notes Plus Documents to your computer.
OK, then. How about restoring these old notebooks to my version 3 library?
Just add the NotesPlusPlus.sqlite file to Notes Plus Documents via File Sharing. Then exit the app from the background, relaunch the app and you’ll see your v2 data being converted to v3 data. Please allow time for this process to finish.
How do I enter closeup mode in version 3?
Just switch to the Pen tool on the toolbar and long-press anywhere on the page. We’ll bring back the button to activate closeup mode just like in version 2.
What styluses are recommended for use with Notes Plus?
Please look here for an answer.
How about these styluses: Adonit Jot Pro, ByZero Studio One Pen, iPen? Does Notes Plus support them?
You can already use the Adonit Jot Pro with Notes Plus to some extent. Our integration with the pen in the future will only make it more precise. As for the other two pens, we plan to support them in a future update as well (we’ve already had their SDKs).
How do I purchase and use handwriting recognition?
Our handwriting recognition engine is licensed from Vision Objects, the maker of MyScript Memo. This means you can install the app for free from the App Store to try out the accuracy of the engine before deciding on a purchase. Note that even if you already own the full version of MyScript Memo, you will still need to purchase this module in Notes Plus if you want to use the feature.
Here are the steps:
1) Exit Notes Plus from the background: from iPad Home screen, double-press the Home button to reveal the background dock, long-press Notes Plus icon until it wiggles, then tap the red minus (-).
2) Log out of your Apple account: go to iPad Settings > Store, tap on the Apple ID button and “Sign Out”.
3) Connect your iPad to Wi-Fi or 3G
4) Open Notes Plus
5) Select the Pen tool and write some text
6) Circle the text, tap on the “>” button and then “Convert to Text”
7) Tap on “Purchase” to confirm your purchase and follow the process, which includes entering your username/password that you used to purchase Notes Plus. Wait a while for the transaction to complete.
What HWR languages does Notes Plus support?
We support the same set of languages that MyScript Memo supports, namely: Arabic, Catalan, Chinese (Simp. & Trad.), Czech, Danish, Dutch, English (Can/ UK/ US), Finnish, French (Ca/ Fr), German, Greek, Hebrew, Hungarian, Italian, Kazakh, Korean, Norwegian, Polish , Portuguese (Br/ Port), Romanian, Russian, Spanish (Mex/ Esp), Swedish, Turkish, Vietnamese.
How do I edit the text converted from my handwriting?
Two-finger-tap on the textbox or switch to ABC mode on the toolbar and tap the textbox. You can also tap the Palette and change the current font settings of the textbox.
How do I redo an action?
Long-press on Undo to reveal the Redo button.
But Undo doesn’t seem to work with typed text. What’s wrong?
Undoing and redoing typed text is built into iOS. Tap the .?123 key on your keyboard to see the Undo key. Go on and tap on the #+= key to see the Redo key. Note that you can only undo the most recent change this way, for example, pasting text and undoing the pasting. We’ll see if this feature can be tied into Notes Plus.
How do I search my notes?
You can search for notebook/folder names, page titles and typed text (including converted text, even if it’s not visible). To do so, tap Tools (top left on the toolbar) > Browse Library. Swipe all the way down the list of notebooks/pages to reveal the Search box.
How do I jump to a notebook page?
Tap the page navigation field, which looks like “< (1/2) >” (meaning you’re editing 1 of 2 pages), then enter a page number to jump to.
How do I rotate an object?
To rotate a shape, textbox, or image, select it and do a two-finger rotation gesture on it. To rotate handwritten text, first turn it into a manipulable object by circling it, then tap “>”, then “Group”. Finally you can rotate it with a rotation gesture.
How do I import a PDF?
There are three ways:
1. Use File Sharing and add your PDFs to Notes Plus Documents. Close and re-open Notes Plus and they will appear in the root folder. Tap on a PDF to start annotating it. This is the most reliable method.
2. Long-press a PDF attachment in an email message and choose “Open In Notes Plus”
3. Load a PDF in another app (Safari / Dropbox / etc.), then “Open In Notes Plus”
Is it possible to view a PDF/notebook in the browser panel and take notes in the other?
Yes, it is. Just go to the browser panel, tap the Shelf icon in the top-right corner and tap a PDF/notebook. Then go to the note-taking panel and open a notebook you want to take notes in. Note that the browser panel is for viewing only.
Can I apply various styles to various words in a textbox?
Unfortunately, you can’t. Notes Plus doesn’t support inline formatting until a future update so you’ll need to use several textboxes and give each of them different formatting.
Can I print my notes?
AirPrint will be supported in v3.0.4. For now, please export your notes as PDFs (Tools > Export > Email > [choose a PDF option]) and print them from within another app. Sorry about the inconvenience.
I only type my notes. Is there a way to export them as text in the body of an email instead of a PDF/image?
No, there isn’t. But there will be an “Export as Text” option. Meanwhile, you can use iOS standard copy/paste command as follows: use the ABC tool and tap on the text (or use the T tool if you typed full page), tap again > Select All > Copy. Then go to another text field (e.g. your email), tap there and then Paste.
Can I use custom paper backgrounds? If so, where can I get some?
Currently custom backgrounds are not supported until a future update. That said, there’s a workaround: (1) Import a PDF paper template as a one-page notebook; (2) Make as many copies of the page as needed for your notebook; (3) Annotate on these pages.
By courtesy of policarpo, you can find a few PDF templates here.
You can also find more PDF templates from the Internet, like this site.
How does Dropbox work in version 3?
- If you add an item (i.e. a notebook / folder / PDF) in Notes Plus, the same item will be added to the NotesPlus/AutoBackup folder on Dropbox.
- If you delete an item in Notes Plus and if there exists the same item under NotesPlus/AutoBackup on Dropbox, it will be deleted.
- If you add a PDF under NotesPlus/AutoBackup, the file will be downloaded to Notes Plus library.
- If you delete an item under NotesPlus/AutoBackup, the same item will NOT be deleted from Notes Plus. Instead, Notes Plus will reupload the newly deleted item to Dropbox. If you delete and reinstall Notes Plus, you can have old data from Dropbox automatically downloaded to Notes Plus.
To start using it, turn on “Link to Dropbox”, tap Allow, and then turn on “Automatic Backup and Restore” in App Settings.
What if I just want to upload my notebook as a readable PDF onto Dropbox?
Just tap Tools (top-left wrench icon) > Export > To Dropbox, choose a PDF option.
How do I back up and restore data without using Dropbox?
Save the Notebooks and Recordings folders from Notes Plus Documents to your computer via File Sharing.
To restore data from the Notebooks folder: (1) Compress its contents in a .zip file (any name); (2) Add the file to Notes Plus Documents; (3) Exit the app from the background and relaunch it; (4) Wait while the app unzips the backup and loads it before you can see your old notes. The .zip file will be deleted from Notes Plus Documents when this process is done.
Notes Plus says it has exported my recordings to iTunes. Where are they, precisely?
Please save them from Notes Plus Documents to your computer via File Sharing.
Tip: you might want to rename them in Notes Plus so they are recognizable in the File Sharing section.
Cool! But how do I play these .caf files on my computer?
Please use QuickTime. We’ll consider using another format (like mp3) for easier playback in the future.
How do I best use the browser panel besides browsing the web?
Some ideas:
1. Open a notebook/PDF for viewing while taking notes in the note-taking panel. See an entry above.
2. Use an online calculator. Try opening this site in the browser panel: http://new.instacalc.com.
3. Open a clipart site and use an image there in your notes. Check out this great site for royalty-free images: http://openclipart.org.
4. Check email, Google Calendar, etc.
If you discover any other good uses, please let us know. Thanks in advance.
How do I share a notebook with other Notes Plus users?
Tap Tools > Export > Email > WebArchive – Entire notebook, then enter their email addresses. They will then long-press on the .webarchive attachment in the received email and choose “Open In Notes Plus” and then tap “Import” in the browser panel (the blue arrow) to import it into their library as a regular notebook.
Tip: you might want to share your notebook with the support team along with your issues for quicker support.
How do I migrate all my notes from an old iPad to a new one?
1. Connect your old iPad to iTunes. Via File Sharing, save the Notebooks and Recordings folder from Notes Plus Documents to your computer.
2. Compress the contents of Notebooks (saved above) in a .zip file (any name)
3. Connect your new iPad to iTunes. Add the zip file (in step 2) into Notes Plus Documents.
4. Launch Notes Plus in the new iPad. Wait while the app unzips the backup and loads it before you can see your old notes. The .zip file will be deleted from Notes Plus Documents when this process is done.
Apple doesn’t allowing adding folders to Notes Plus Documents so you’ll need another application called i-funbox (http://i-funbox.com) to migrate recordings. Download and launch the application, navigate to User Applications/Notes Plus/Documents, click “New Folder” and create a new folder named “Recordings”. Go into this folder and “Copy from PC” all the files from the Recordings folder that you saved in step 1.
Do you have plans to port the app to another OS like Android?
We do, but not in the near future, as we’re focusing on bug fixes and usability improvements on this iOS version. It’s never a good idea to migrate the same bugs and weaknesses to another platform, so we believe Android users will benefit a lot from this wait.
Do you have plans to support Evernote?
Yes we do, but it’s going to take a while. The reason is the same as above.
TROUBLESHOOTING
The app crashes frequently. What should I do?
Our Dropbox auto-backup might be the cause. If you’re using it, unlink from it in App Settings (tap the gear icon on the bottom left-hand corner, then turn off “Link to Dropbox”).
How come I can’t even launch the app? It flashes for a few seconds and then quits.
Please reset the app to its manufacturer settings by deleting the NAppProperties.plist file from Notes Plus Documents via File Sharing, then exit the app from the background and relaunch it. You won’t lose your notes by doing this.
My v2 notebooks have been converted to v3 data but all of them have today’s date as their creation dates. What’s wrong?
This bug has been fixed since v3.0.2. If you still keep your NotesPlusPlus.sqlite file from version 2, just update to the latest version from the App Store, then drop this file back into Notes Plus Documents via File Sharing and you’ll have correct creation dates on your old notes. We’re terribly sorry about this.
I can’t back up the Notebooks folder via File Sharing per the instructions. The error message was, “Notebooks” could not be copied because an error occurred. The required folder could not be found. What do I do?
Make sure none of your notebooks/folders have any spaces at the end of their names. Then try saving the Notebooks folder again via File Sharing.
How come some of my typed pages are blank?
Your blank pages might have previously contained a ‘<’ or ‘&’ character, which wiped out the whole text it was in on a page refresh. This serious bug was fixed in v3.0.2. Please get the latest update from the App Store. Terribly sorry about this.
Why does the screen jiggle when I’m trying to write with my stylus?
Your palm is probably being misunderstood as a four-finger swipe, thus activating iOS Multitasking Gestures. Apple doesn’t allow changing this setting by code, so you’ll need to turn it off in iPad Settings > General > Multitasking Gestures when using Notes Plus.
Why am I being asked to purchase the HWR module again when I have already done so?
Just go through the process again to complete it; you won’t be charged again (but make sure to use the same account previously used to purchase the module). This is an App Store process that applies to every app that has been uninstalled and reinstalled.
Why can’t I see the “Open In Notes Plus” option for a PDF although I’ve tried scrolling the list?
It might be an iOS limitation. If other apps already registered “Open In” with iOS before Notes Plus then there might be no more room for Notes Plus (and that’s usually the case, considering the popular PDF format). See if this article helps.
Why can’t I erase the handwriting after choosing “Show handwriting”?
It’s a bug. Sorry about this.
The “Ink Effect” option is grayed out in Pen Settings from the Palette. Is this normal?
We disabled this option on iPad 1 as this feature consumes memory. We hope to bring it back soon in a future update.
I’m left-handed but I don’t use the Palm Pad from the top. What do I do?
This version supports the left-handed “hooked” style only. We’ll support other styles soon. Sorry about the inconvenience.
I selected my handwriting and tapped “Convert to Text” but I got an empty textbox. Why?
First, check that you’re using the correct recognition language for your text. For example, the HWR engine can’t recognize French text if its current recognition language is English. Second, try resizing the textbox to make it bigger (drag on the corner handle). Also (while the textbox is selected), try tapping the Palette icon on the textbox and setting a smaller font size.
I imported a PDF into Notes Plus, now I see several blank pages in the PDF notebook, not to mention garbled text on some pages and pages with page number 0.
This usually happens when you navigate through the PDF pages that haven’t been fully loaded yet. After importing a PDF, you’ll see a spinning-wheel icon on the new PDF notebook in the library. It indicates the PDF is being imported. Please wait until this icon disappears before viewing the PDF notebook and you shouldn’t have blank pages or other weird things.
If all else fails, try importing a PDF via File Sharing by adding it to Notes Plus Documents.
OTHER
How do I know what Notes Plus version I’m using?
Look in the About tab in App Settings (accessed via the gear button on the bottom left-hand corner).
How do I take a screenshot of my iPad screen and send it to Support?
Press the Lock and Home buttons on your iPad simultaneously, then check in the Photos app and email it to us along with your question. Alternatively, you can upload it to a free image hosting service like PostImage.org and include the image link in your comment.
How do I report a bug?
You might want to look at the bug list first to see if it’s already known. If not, email support@notesplusapp.com, or comment on this site where comments are allowed. Please let us know the following information:
1. Your iPad generation: iPad 1, iPad 2, or the new iPad (3rd generation)
2. iOS version: look in iPad Settings > General > About
3. Notes Plus version
4. Steps to reproduce the bug
5. Screenshots if they help explain the bug
Feel free to give us suggestions to make the app better too.
May 17, 2012 @ 10:02:43
Hello,
When typing in data and then pressing enter to go to the next line it appears not to stay within the page lines and gets worse as you move further down the page. Am i doing somthing wrong??
Also is there a way to auto number as you go down the page??
Regards,
Chris,
May 17, 2012 @ 11:30:08
Hi Chris,
You’re not doing anything wrong. It’s Notes Plus that’s in the wrong. What you type isn’t aligned correctly with page lines because there are so many fonts and paper backgrounds so it’s been hard to find a comprehensive solution. Hopefully we’ll find it soon. There isn’t a way to auto-number either. Sorry about the inconvenience.
May 17, 2012 @ 02:14:49
My iPad 3 will not go in sleep mode if the notes pus app is open.
May 17, 2012 @ 04:21:37
Hi Jeff,
Do you have “Dropbox Auto Backup and Restore” on? If so, iPad will be sleepless because Notes Plus will constantly check the local and remote versions of your data for changes. If you don’t use Notes Plus for a while, exit to Home screen and iPad will have a good sleep
. v3.0.4 has an option to enable/disable sleep mode while Dropbox is running.
May 16, 2012 @ 21:29:54
How do i lock my notebooks so no one else can see them
May 17, 2012 @ 03:22:34
Hi Jay,
You can password-protect them by opening the list of notebooks in the library (Tools > Browse Library). Next, tap Edit at the bottom, select the notebooks you want to protect, tap the Lock icon at the bottom and choose “Password-protect”. The “Password expiration time” in App Settings (accessed via the gear icon on the bottom left corner) controls this feature further.
May 16, 2012 @ 10:18:21
Hi,
I’m using this app frequently on my iPad, however I would like to know if there is any way of seeing my notes on the iPhone (not pdf, because I update my notes quite often) due to it’s not possible for me to carry the iPad everywhere sometimes. Thank you.
May 16, 2012 @ 15:48:56
Hi Raul,
Unfortunately there isn’t a way, as there isn’t a Notes Plus version for iPhone yet.
May 15, 2012 @ 22:37:25
I am no longer able to use this app. When I try to launch it, it opens for a second and then shuts off. What should I do?
May 16, 2012 @ 00:43:06
Hi Debbie,
Please reset the app to its manufacturer settings by deleting NAppProperties.plist from Notes Plus Documents via File Sharing (see http://support.apple.com/kb/HT4094). You won’t lose your notes by doing this.
May 16, 2012 @ 15:03:47
I’m having the same issue. Will there be a software update to resolve this issue?
May 16, 2012 @ 16:16:21
Hi Scott,
Did you try resetting the app to default settings as per the instructions I gave Debbie? This sometimes happens to other apps as well for no apparent reason and as I see it, the only way is to reinstall them.
May 17, 2012 @ 14:16:31
File sharing does not give a delete option. Can you provide more detailed instructions?
May 17, 2012 @ 15:21:42
Hi Scott,
If you read http://support.apple.com/kb/HT4094, you’ll see that to delete a file in the File Sharing section, just hit the Delete key on your keyboard
!
May 17, 2012 @ 17:29:08
Deleted as suggested, sync’d, the ap continues to close immediately after opening. What’s next?
May 18, 2012 @ 01:18:09
Hi Scott,
You don’t have to sync your iPad. Just delete the .plist file in Notes Plus Documents then exit the app from the background (from the Home screen, double-press the Home button to reveal the background dock, long-press Notes Plus icon until it wiggles, then tap the red minus). This last step is important so the app can refresh itself. Did you do this? I’m pretty sure the app will launch.
May 15, 2012 @ 09:51:57
Hi guys
Thanks for the great app, keep up the excellent work! Just wondering if there is any easy way to pick my notes on my iPhone. Don’t need edit functionality for now, but so I can refer to my notes. Not so keen on exporting everything to PDF etc.
Thanks!
May 15, 2012 @ 16:21:48
Hi Rog,
Thanks for the praise. As regards your question, there isn’t an iPhone version yet so I’m afraid you’ll need to export your notes as PDFs to Dropbox then view them via Dropbox for iPhone.
May 14, 2012 @ 13:04:07
I just switched to notes plus from notability, great app! Can I import my notes from notability to notes plus? Will I be able to is the HWR for those notes? Thanks, Brad.
May 14, 2012 @ 16:05:47
Hi Bradley,
Welcome to Notes Plus! While Notes Plus and Notability don’t share the same internal data representation, you can always export your notes in Notability as PDFs and import them to Notes Plus to make annotations on them. There are three ways to import a PDF:
1. Use File Sharing (http://support.apple.com/kb/HT4094) and add your PDFs to Notes Plus Documents. Close and re-open Notes Plus and they will appear in the root folder. Tap on a PDF to start annotating it. This is the most reliable method.
2. Long-press a PDF attachment in an email message and choose “Open In Notes Plus”
3. Load a PDF in another app (Safari / Dropbox / etc.), then “Open In Notes Plus”
You can’t however do HWR on these PDFs (because they are actually just backgrounds). You can only convert handwritten text in Notes Plus.
May 14, 2012 @ 04:08:11
Is there a function that enables each page that I start to have the current date automatically placed on it .?
May 14, 2012 @ 04:14:53
Hi Steve,
Unfortunately there isn’t such a function but it would make a nice option in App Settings. We’ll also implement manual date/time insertion in the future. Thanks for the feedback.
May 13, 2012 @ 16:52:41
I would love to see a bullet point outline feature! I take a lot of notes in lecture but it is difficult to manually make bullets so I just bring my laptop and use Word Mac Notebook Layout. Also if there was an option to make a page continuous that would be great! I love this app for hand writing notes it is wonderful and would love to be able to use it for typing as well! Thanks!
May 14, 2012 @ 03:08:20
Hi Jessica,
We’ll implement bulleting in the future. Meanwhile, you can long-press on “-” on the keyboard and get a bullet. For performance reasons, we’ve decided not to implement a continuous view but we’ll implement gesture-based page navigation and keep improving it. Thanks for your support.
May 12, 2012 @ 15:19:40
Hi,
does anyone know how to force a sync with Dropbox, in teh previous versions you could see when a copy was performed in the different notes. Not with the latest one.
I realized that in Dropbox is not the latest version of my documents in my ipad.
seems no to work properly as it was in the past.
Regards
Hans
May 12, 2012 @ 15:54:15
Hi Hans,
If you want, you can export your notebooks as PDFs to Dropbox (Tools > Export > To Dropbox > [choose a PDF option]). For performance, Notes Plus doesn’t really do real-time sync between your local and remote data. Please wait for a while and you should see your notebooks in Dropbox.
May 12, 2012 @ 05:59:28
I’m having trouble deleting hand written notes either by drawing a line through the note or by drawing a zigzag line through it. I can circle the note and the click on arrow to delete it. I am using a new IPad with version 3.0.3 and have turned the settings for scrubbing gesture and deletion gesture both off and on again to try it. Any ideas? Thanks for your help.
PS. Is there a thought to adding an “up arrow” to the close up writing box?
May 12, 2012 @ 13:21:31
Hi CWR,
Those two gestures take some getting used to. To use the deletion gesture, make sure to draw a horizontal (or almost horizontal) line back and forth. For the scrubbing gesture, make sure to draw a tight, vertical zigzag. We’ll think about adding an UP button in the closeup writing box.
May 12, 2012 @ 18:53:25
Perfect. I didn’t realize it had to be crossed out more than once or a tight zigzag. It works now. Thank you for your quick response – great customer service
I am excited about using your app and am practicing to become better at using it. Thank you!
May 11, 2012 @ 04:42:05
I love the app. Just a question? Can one edit the free text and the text box as with a basic word processor (bold some of the type, underline, indent, change font etc.)
I have found my self wishing I could but I just can’t seem to figure it ou t if it is possible. Thanks
May 11, 2012 @ 08:28:31
Hi Conor,
Thanks for the love. As regards your issue, unfortunately we don’t support inline formatting until a future update.
May 10, 2012 @ 20:08:15
What a great app!
Do you have any plans to integrate TextExpander? The ability to use shorthand would make this app unbeatable!
May 11, 2012 @ 01:59:24
Hi John,
Thanks for the praise. While we don’t have plans for TextExpander in the near future, you can take advantage of a similar built-in feature of iOS – “shortcuts”. Just tap iPad Settings > General > Keyboard > Add Shortcut…
May 10, 2012 @ 16:50:18
I have some caused one fourth of the screen to go black as if I’ve cropped it. I have no clue how to fix this. Please help!
May 11, 2012 @ 01:56:55
Hi Sam,
Please exit the app from the background: from the Home screen, double-press the Home button to reveal the background dock, long-press Notes Plus icon until it wiggles, then tap the red minus (-). Then relaunch the app to see if the issue disappears. If you encounter the issue again, please notice the reproduction steps and let us know. Thanks.
May 10, 2012 @ 10:20:50
Need help on restoring. Old Ipad crashed – we did get a good back up & I have my data in drop box. When we restored the ipad from itunes – no Notes Plus app showed up, but I do have Notes Plus in dropbox on the new ipad… I have a folder that says AutoBackup & Data – I’m not sure what to do.
Thanks,
May 10, 2012 @ 10:54:11
Hi Christopher,
Please do the following:
1. Download the Notebooks and Recordings folders in Dropbox/NotesPlus/AutoBackup/. Dropbox will compress these two files for you in .zip format.
2. Install Notes Plus on the restored iPad if you haven’t done so. Launch it.
3. Connect this iPad to iTunes. Add the Notebooks.zip file (in step 1) into Notes Plus Documents via File Sharing (see http://support.apple.com/kb/HT4094).
4. Exit Notes Plus from the background: from the Home screen, double-press the Home button to reveal the background dock, long-press Notes Plus icon until it wiggles, then tap the red minus (-).
5. Relaunch it. Wait while the app unzips the backup and loads it before you can see your old notes. The .zip file will be deleted from Notes Plus Documents when this process is done.
(Skip these steps if you don’t need to restore recordings)
6. Unzip Recordings.zip downloaded in step 1.
Apple doesn’t allowing adding folders to Notes Plus Documents so you’ll need another application called i-funbox (http://i-funbox.com) to restore recordings. Download and launch the application, navigate to User Applications/Notes Plus/Documents, click “New Folder” and create a new folder named “Recordings”. Go into this folder and “Copy from PC” all the files from the Recordings folder that you unzipped in step 6.
Let me know how things go.
May 09, 2012 @ 15:38:40
Hi there, i love the note++ program, but i really need to be able to cut an areay from one note and paste it to another note. I cant find a way to do so allthouge it must be some thing that everybody need in order to keep up and add info to old notes. Why isn there a cut function like the one used om at internet page?
Best regards
Jan
May 09, 2012 @ 16:22:26
Hi Jan,
What do you mean by “areay”? Do you mean “array”? Are you trying to copy contents from one page to another? If so, just circle it, tap “>”, then “Copy”. Then go to the other page and tap Tools (top-left wrench icon) > Paste from Clipboard. Drag the copied item onto the page. Let me know if it’s not what you asked.
May 08, 2012 @ 02:45:12
Not sure if this is a NotesPlus issue, a Dropbox issue or something else. Once I have logged on to Dropbox and go to look at NotePlus file (index.html I get the following error message
“Error (403)
It seems you don’t belong here! You should probably sign in. Check out our Help Center and forums for help, or head back to home.”
I am clearly logged on or else I would not be able to click on the file I am trying to view. I would appreciate your thoughts.
May 08, 2012 @ 03:27:20
Hi Michael,
I tried opening an index.html file under Notebooks on Dropbox but didn’t get that error message. What steps did you take? If you open the file in your computer, you should be able to see the contents of the corresponding notebook.
May 04, 2012 @ 03:38:37
Wrote some words and added some lines. circled to select entire screen & copy to Clipboard. Seems the whole text & lines are now grouped and I can’t erase any part of the text. Is this the way it works or am I doing something wrong?
May 04, 2012 @ 04:08:37
Perhaps my question should be as follows:
1. wrote some groups of writings
2. select all the writings convert them to text
4. Covert back to writing,
The writings are now grouped and no longer able to ungroup. Erase function also no longer works as they are now group as an image
May 04, 2012 @ 04:18:03
Hi gyyy,
Thanks for the clarification. It’s a known bug that the original handwriting can’t be erased after the conversion (because the handwriting has been grouped). However, you can write more after the original handwriting, then select it and the new text and convert again. We’ll fix this. Sorry about the inconvenience.
May 04, 2012 @ 04:11:53
Hi gyyy,
I tried what you said and still could erase the text and lines fine. They are not grouped unless you tap Group from the “>” menu. Can you check to see if you see the “Ungroup” option there? If you don’t, that means they aren’t grouped. Could you send me screenshots of the text and lines you can’t erase and what’s in the “>” menu? To take a screenshot, press the Lock and Home buttons on your iPad simultaneously and email it to me from Photos.
May 04, 2012 @ 03:00:30
Whenever I tap and hold on the “T” to bring up the wheel it only shows the top half of the wheel preventing me from using the tools in the bottom half of the wheel. I switched to text but now I can’t switch back to handwriting.
May 04, 2012 @ 03:57:46
Hi Devon,
Can you exit the app from the background: from the Home screen, double-press the Home button to reveal the background dock, long-press Notes Plus icon until it wiggles, then tap the red minus (-)? Then, try long-press on a tool slot again to see if the wheel is fully shown.
May 02, 2012 @ 14:52:52
Just started using this app, and took notes in my first meeting with it.
I experience the same problem as Trevor above – that it became impossible to edit the text after converting. Any answer to his question?
May 02, 2012 @ 16:15:46
Hi Steve,
To edit converted text, you’ll need to switch to ABC mode and tap on the textbox. Trevor’s problem was that he grouped several textboxes as one object, switched to ABC mode and tapped on this one textbox. By design it doesn’t work that way.
Apr 30, 2012 @ 13:02:39
Hi
With the new version, the audio files doesn’t look like it’s syncing with the page i’m using on, cuz when i browz my documents there is no audio icon poping out like on demo video with the previous version.
Cheers
Apr 30, 2012 @ 14:06:28
Hi Yannic,
Anything you recorded should be linked to the page where the recording took place. The Mic icon (is this what you meant by “audio icon”?) pops out only when you’re recording in portrait; it doesn’t normally appear or show there are recordings on the page. We’ll add such an indicator in the near future. Sorry about any inconvenience this might cause.
Apr 28, 2012 @ 17:15:55
When I’m listening to my exterior Bluetooth speakers, then switch to Notes Plus app, the audio switches to the iPad speaker. I can’t figure out how to use Notes Plus AND listen to my music over Bluetooth speakers. Help!
Apr 29, 2012 @ 04:10:05
Hi MKohoutek,
That is a known issue that Notes Plus competes the audio control of other app upon app launching. We’ll work on a fix for it. A resolution is exit the music app, then launch it again while you’re using Notes Plus so you can keep listening music via your bluetooth speakers.
Sorry for this limitation,
-Duy
Apr 27, 2012 @ 09:46:21
Hi there! Still getting used to the app, but seems good so far – handwriting recognition is surprisingly accurate considering my handwriting! In a future release, I would love to see -
1. Customised covers for notebooks (this will make it so much easier to find things)
2. More simultaneous options available at the top toolbar – maybe I am doing something wrong, but in portrait mode, how I usually write, there are only ever 3 changeable options at the top out of pen/eraser/text/hand etc – it really slows me up to have to press and hold to get the wheel to alternate, I personally would prefer the option to have maybe 2 rows of tools, so I can instantly get at everything when I am writing at speed?
3. The ability to drag-and-drop to rearrange pages in the same notebook into a different order
4. Smooth scrolling vertically down the page – at the moment when I scroll using the hand, because the page moves slightly to side-to-side as well it make everything very jiggly and shaky and hard to read
5. Now I’m just getting greedy, but maybe a way to scroll automatically onto the next page whilst writing? Instead of clicking to get a fresh page?
This isn’t necessarily an improvement, but it seems very slow and clunky to load when I have a photo in the notes – is there a way to streamline this?
My favourite features –
1. Being able to backup
2. Handwriting to text conversion (this was the reason I got the app)
3. Highlighting handwriting/text
4. Crossing out to delete. Sooo much quicker than erasing.
Thanks for listening, keep up the good work!
Leah
Apr 28, 2012 @ 01:20:57
Hi Leah,
1. You’ll have custom covers in the near future. The next update has added more covers.
2. We’ll need to revise the UI to make room for more tools. We’ll see if that can be done without introducing more clutter.
3. Just go to the list of pages, tap Edit at the bottom, then drag a page up or down at the 3-bar handle to the right of it.
4. Are you using two fingers to pan the page? If so, do you mean you want to disable panning left and right?
5. We’re working on a smoother page-turning effect for the next update. Sorry that the current navigation method is slow.
Happy exploring Notes Plus!
Apr 27, 2012 @ 05:49:48
Hi Toan
Another option for the wish list – at least I cant find a direct way to do it.
Is it possible to set an opaque background for text notes so that when they go over the top of text or other parts of a PDF (say), what is on the original document does not obscure the note.
It would be great if the feature could be toggled on and off.
Thanks in advance cb
Apr 27, 2012 @ 06:03:48
Hi Chris,
That makes perfect sense. Thanks for this fine idea. We’ll try our best to implement it. In the future, we will likely have post-it notes so this will no longer be a problem.
May 02, 2012 @ 21:27:52
Toan,
I like Chris’s Idea about “OPAQUE Backgrounds”.
I like to see BOTH of these ideas added to NP
- POST-IT style notes ( light – Yellow, Blue, Green)
- ABC Text Notes with “OPAQUE Background”. Just make the background transparent so we don’t see the “white space” surrounding the Text.
Each option has a best use case. If the coding allows, let the User choose?
Maybe these could be implemented in stages??
Make “OPAQUE Background” an Option Toggle ( first for Text, then Images, then?)
While I’m wishing on a star, it would be nice if
- “CLIPPED IMAGES” could have an “OPAQUE Background”.
Instead of the current “white space”.
- – This would reduce the need to CROP Images. Good Idea , Huh??
Philip (wants a pony too. Not a Big Pony like Sean wants, a miniature would be fine!
)
May 03, 2012 @ 03:43:53
Hi Philip,
I don’t quite understand the part about “ABC Text notes with opaque background. Just make the background transparent so we don’t see the ‘white space’ surrounding the Text”. You meant “make the background LESS transparent”? Opaque means “not transparent”, doesn’t it?
May 03, 2012 @ 04:58:15
Toan,
You are correct, “opaque” means Less Transparent. My bad.
Just shows that I should not make comments when I’m busy with other tasks.
So, Never mind with making ABC text Background “opaque”.
1. I just need to remember to make the ABC Background “transparent”.
2. YES to POST-IT type notes ( yellow, blue, green)
3. Change request about Images to allow “transparent” Background.
Philip ( goes back to testing 3.0.4 – quietly
)
Apr 26, 2012 @ 20:41:07
Hi
Is there a quick way to move through the pages without using the arrows
Thanks
Apr 27, 2012 @ 02:57:58
Hi Dave,
Unfortunately there isn’t a faster way. We’re improving this in the next update with gesture-based navigation. Sorry about the inconvenience.
Apr 25, 2012 @ 21:04:50
I am having trouble editing converted text. I want to fix some of the mistakes made but the cursor just goes over the text and does not change anything. The keyboard pops up when in ABC mode but when I type it does not insert text it just types the text over top of the text already there….what am I doing wrong?
Apr 25, 2012 @ 23:53:44
Hi Trevor,
Could you send me a screenshot of this? To take a screenshot, press the Lock and Home buttons on your iPad simultaneously and email it to me from Photos. Thanks.
Apr 25, 2012 @ 06:35:20
How do I export recordings to share with a colleague via email?
Apr 25, 2012 @ 17:23:22
Hi Art,
Please export them to iTunes: tap Tools (top-left wrench icon) > Browse Library, and tap the Recordings folder on the splitter bar, then tap Edit at the bottom, select the recordings, tap the Actions button at the bottom, then “Export to iTunes”. Next, get them to your computer by saving them from Notes Plus Documents via File Sharing (see http://support.apple.com/kb/HT4094). Upload them to Dropbox and send your colleagues and email with the link. Sorry about these long steps. We’ll think of ways to streamline this task.
Apr 25, 2012 @ 03:55:45
Hi,
Three questions:
1. Can you insert page numbers?
2. Are you exploring the ability to insert tables for data/ numbers?
3. Are you exploring having bullet features
Cheers,
Robert
Apr 25, 2012 @ 04:40:44
Hi Robert,
1. You can’t, currently. We’ll include page numbers automatically in an exported PDF in a future version.
2 & 3. We’ll consider these if there’s lots of call for them. For a manual bullet, you can long-press on “-” on the keyboard and get it.
Kind regards,
Toan
Apr 24, 2012 @ 17:37:28
Its been a while since you last had a price drop. Would you consider it ?
Apr 25, 2012 @ 02:55:23
Hi Tom,
Unfortunately there won’t be price drops anytime soon. Please check back later.
Apr 24, 2012 @ 03:44:47
Having trouble printing the page so that it’s readable. It’s so pixeled when it prints that you can’t read anything. The fit to scale button has been turned off. Any suggestions? Thanks!
Apr 24, 2012 @ 12:09:27
Hi Chris0731,
Are you trying to print a PDF exported from Notes Plus? Printing directly from Notes Plus isn’t available until v3.0.4. What fit-to-scale button did you mean?
Apr 23, 2012 @ 12:46:48
I don’t own the app yet as I am still researching which one to buy. Your one looks really good, but: Is it currently possible to customize different notebook covers for quick recognition? I’m talking about possibly different colours.
If not, it would be a really cool feature to see in an update. As I probably will buy this app for taking notes in lectures.
Thanks
Apr 23, 2012 @ 15:22:36
Don’t worry Alex, this is on the to-do list!
In the future, you’ll be able to have your own customized notebook covers as well.
Apr 22, 2012 @ 19:50:16
Hi. I have purshed the previous version and after I tried to update it to a new version from my IPad , it isn’t possible ! Now , not only it isn’t uploded , but also it doesn’t work at all because when I touch it to work, it is going to update and then show failure!
So, what should I do now?!
Apr 23, 2012 @ 02:01:32
Hi Mahzad,
Does the icon show “Waiting…” or “Installing…” or something? Could you restart your iPad and try again?