How do I help troubleshoot crashes?
Please take a moment to send us crash logs. They’ll help us identify the causes of the crashes quickly and fix them. As soon as the app crashes, please do the following:
- Connect your iPad to your computer.
- Launch iTools (a very fast iOS file manager for Windows; Mac version).
- Click Advanced > Crash log.
- Select the file(s) beginning with “NotesPlus” followed by the crash time. (Hold Ctrl while clicking to select multiple files.)
- Click Export and choose a folder to save the file(s) in.
- Email the file(s) to firstname.lastname@example.org.
Alternatively, you can retrieve crash logs via iTunes, especially when you’re not on a Windows machine.
Thank you so much for your help!
Is there a Quick Start guide to all the features?
Yes, there is! Tap Tools (top-right wrench icon) > Help > Quick Start Guide.
How do I get the original Quick Start notebook after making changes to it?
Please tap Library (top-left icon), swipe across the changed Quick Start notebook and tap the Trash icon to delete it. Then open the Quick Start Guide as above.
How about a detailed User Guide?
Just tap Tools > Help > User Guide.
How many languages are Notes Plus in?
So far, the interface can be displayed in these languages: Chinese (Simplified), English, French (France/Canada), German, Italian, Japanese, Korean, Portuguese (Brazil), Russian, Spanish, and Vietnamese.
Where can I find the “Tips” notebook?
If you don’t see it in the Library, reset the app to default settings (see the Troubleshooting section below) and check again.
How do I know what Notes Plus version I’m using?
Tap Tools (top-right wrench icon) > Help > About Notes Plus.
How do I control how the app should work?
Tap Tools (top-right wrench icon) > App Settings. Most of the settings are self-descriptive. Contact us if in doubt.
How do I navigate through pages?
To go to the previous or next page, tap “<” or “>” in the page navigation field (near the top-left corner), respectively. There are also other ways:
- Tap the page navigation field, then enter a page number.
- Long-press the right edge of the page (or the left if you’re in left-handed mode), scroll to find the right page thumbnail and tap it.
How do I select an object?
To select anything (including handwriting), just circle it in Pen mode and tap the ✓icon that appears. To select a shape, image, or text box, tap it once in Pen mode, then tap the ✓ icon.
Tip: after selecting it, tap the menu icon (three-parallel-line icon) that appears in the top corner of the selection to see what can be done on the object.
Cool! But how do I rotate it? The command is not listed in the menu.
Place two fingers on it and rotate.
How do I redo an action?
Long-press Undo on the toolbar to reveal the Redo button.
But Undo/Redo doesn’t seem to work with typed text. How do I undo typing?
Just shake your iPad and tap Undo Typing right after you make a typo. A better solution is to use Notes Plus Extended Keyboard, which includes Undo/Redo buttons for text. Just enable this functionality in App Settings and you’re good to go.
Is there a quick way to insert the current date/time?
Yes, there is. Tap Tools (top-right wrench icon) > App Settings and enable “Extended keyboard”. Then when the keyboard is visible, look for the date and time buttons in the topmost row.
Note: The date and time format follow the system settings.
I’ve enabled “Extended Keyboard” but I don’t see it.
Check that the virtual keyboard is docked. Long-press the key in the bottom-right corner and choose Dock or Dock and Merge, whichever appears.
How do I enter close-up mode?
Switch to Pen mode (Pen icon) and long-press anywhere on the page.
But I don’t see any Pen icon (or the tool I need) on the toolbar!
Long-press one of the slots in the middle section and choose Pen (or the tool you need) for that slot. You can customize the other slots this way.
But I would prefer a button that activates close-up mode instead of the long long-press…
There is such a button, but it needs a bit of setup! Long-press a slot in the scrollable Quick Tools near the top-right corner and choose the last button in the list. Going forward, you just need to tap this button to enter close-up mode.
Can I format part of some text, and not the entire text?
Unfortunately, Notes Plus doesn’t support inline formatting until a future update so you’ll need to use several text boxes and give each of them different formatting.
Can I use custom paper backgrounds? If so, where can I get some?
Currently custom backgrounds are not supported until a future update. That said, there’s a workaround: (1) Import your PDF paper template as a one-page notebook; (2) Make as many copies of the page as needed for your notebook; (3) Annotate on these pages.You can also find more PDF templates from the Internet, like this site
What styli are recommended for use with Notes Plus?
How about these styli: Adonit Jot Pro, Adonit Jot Touch, ByZero Studio One Pen, iPen, Wacom? Does Notes Plus support them?
Yes we do.
How do I record?
Swipe left/right in the scrollable Quick Tools area near the top-right corner and find the Mic icon.
If you don’t see it, long-press any slot there and tap on the Mic icon to assign it to that slot. Tap this Mic icon to start and stop recording.
Can I hear just what was recorded on a page instead of the entire recording?
Sure you can. The number of recordings made on a page is shown on the Playback icon next to the Mic icon. Tap the Playback icon to access the recordings.
How about accessing full-length recordings?
Tap Library (top-left icon), and tap the Recordings section in the left sidebar.
How do I save them to my computers?
- Export them to iTunes.
- Hook your iPad to your computer and launch iTunes.
- Open “Notes Plus Documents” (http://support.apple.com/kb/HT4094).
- Save the .caf files from “Notes Plus Documents” to your computer.
For more details, see “Save recordings to your computer” in the User Guide.
Can’t I save them as .MP3 files instead?
Sorry you can’t. To convert .CAF files into the MP3 format, check out this site: http://media.io
Can I try out the handwriting recognition feature before buying it?
While you can’t do so directly in Notes Plus, handwriting recognition is brought to you by Vision Objects – the maker of the free MyScript Memo
app – so you can install the app for FREE to try out the accuracy of the engine. We think it’s pretty amazing!
Note: Even if you own a full version of MyScript Memo, you’ll still need to purchase this HWR feature in Notes Plus – because these are two separate apps!
Tried it and love it! How do I purchase it, then?
- Log out of your Apple account: go to iPad Settings > iTunes and App Stores, tap on the Apple ID button and then Sign Out. If you’ve been using only one Apple ID all along, you can skip this step.
- Connect your iPad to Wi-Fi or 3G
- Tap Tools (top-right wrench icon) > Purchase handwriting recognition. Tap Purchase, log in with the Apple ID with which you purchased Notes Plus originally. Wait a while for the transaction to complete.
Tip: alternatively at step 3, select some handwriting, tap the menu icon, and then Convert to Text. Then tap Purchase.
I already bought handwriting recognition on one iPad and want to transfer this purchase to another iPad. Is it possible?
Sure, you don’t need to buy it again. On the other iPad, just follow the steps in the previous answer, but at step 3, tap Restore instead of Purchase.
But I’ve got the error message “In-app purchases are not allowed” every time I tap Purchase or Restore. What gives?
This function might be restricted on your iPad. Just go to iPad Settings > General > Restrictions, and turn on In-app Purchases.
How do I convert handwriting to typed text?
In Pen mode, circle some handwriting then tap “✓” to select it, then the menu icon (three-line icon), then tap Convert to Text.
Tip: Tap “>” next to “Convert to Text” to choose the recognition language or tap More and download more languages.
What recognition languages does Notes Plus support?
We support the following languages: Arabic, Armenian, Azeri, Basque, Bulgarian, Catalan, Chinese (Simplified & Traditional), Croatian, Czech, Danish, Dutch, English (Canada/UK/US), Estonian, Finnish, French (Canada/France), Galician, German, Greek, Hebrew, Hungarian, Icelandic, Indonesian, Italian, Japanese, Kazakh, Korean, Latvian, Lithuanian, Malay, Norwegian, Polish , Portuguese (Brazil/Portugal), Romanian, Russian, Serbian (Cyrillic/Latin), Slovak, Slovenian, Spanish (Mexico/Spain), Swedish, Thai, Turkish, Ukrainian, Urdu, and Vietnamese.
How do I change to a preferred recognition language?
Just select your handwriting, tap the menu icon, then tap the “>” icon next to “Convert to Text.” Then you can select a language from the list or tap More and download new ones.
How do I edit text converted from handwriting?
Two-finger-tap on the text box and choose Text Box or switch to ABC mode on the toolbar and double-tap the text box.
Is it possible to convert handwriting to text as I write?
Unfortunately no. We think on-the-fly conversion is not really efficient in terms of performance and convenience, since users would have to repeatedly go back to the time-consuming process of editing wrongly converted text.
What can I do to improve recognition accuracy?
- Write in straight lines, leaving ample space between each line.
- Avoid complicated layouts, multiple columns etc. Write in clear horizontal blocks of text.
And make sure the recognition language is intended (see a previous question).
How are notebooks organized in Notes Plus?
You can put them in the root folder or in another folder. The hierarchy is similar to that on a computer. Folders contain notebooks, which in turn contain pages.
To begin with, how do I access the library that lists all my notebooks?
Tap the Library (top-left icon). The right panel lists all the notebooks and folders. The left sidebar shows various sections and possible actions you can take when some items on the right are selected.
Tip: turn your iPad to landscape to see the text next to each icon in the left sidebar.
How do I create a folder?
Open the library, tap New Folder, type a name and tap the return key. You can go to this folder (tap on it in the right panel) and create subfolders within it by repeating these steps.
How do I create a notebook?
Open the library, go to a folder (on the right panel) where you want the new notebook to be created. Tap New Notebook, type a name, change other settings as needed, and tap the return key.
Tip: while taking notes, you can quickly create a new notebook by tapping the “plus” icon in the scrollable Quick Tools area near the top-right corner, then tap Create New Notebook.
How do I copy/move one or more notebooks into a folder?
To copy/move one or more notebooks, tap Library (top-left icon), tap Edit (top-right Pen icon), select the notebook(s), tap Copy / Move in the sidebar, select a destination folder and tap Copy / Move in the header.
How do I copy/move pages from one notebook to another?
Tap Library (top-left icon), tap the “>” icon to the right of the first notebook in the library view to list its pages, tap Edit (top-right Pen icon), select one or more pages, tap Copy / Move in the sidebar, select the second notebook and tap Copy / Move in the header.
How do I rename a folder, a notebook, or a page?
Tap Edit (top-right Pen icon), select the item, tap Rename in the left sidebar and give a new name.
- You can swipe across a notebook, tap the first icon and rename it.
- While taking notes, tapping the notebook name near the top-left corner will allow renaming it.
- While taking notes, swiping left at the page navigation field (which looks like “< x / y >”) and tapping the extended field will allow renaming the current page.
How do I rearrange the pages of a notebook?
First, list the pages in List view: tap “>” to the right of the notebook in the library, then switch to the button that stays right below the Pen icon in library view. Tap the Pen icon to enter Edit mode. Drag each page up or down at the handle to its right. Tap the ✓ when done.
How do I search my notes?
You can search for notebook/folder names, page titles and typed text (including converted text, even if it’s not visible). To do so, tap Library (top-left icon) and tap the Magnifying Glass icon near the top-right corner. To search within a specific folder/notebook, list its pages first, then proceed as above.
How do I password-protect a notebook?
Tap Library (top-left icon), tap Edit (top-right Pen icon), select the notebook, tap the Lock/Unlock button in the sidebar and confirm. Then create a new password or enter the existing one.
IMPORTING & EXPORTING
What file formats can Notes Plus import and export?
Notes Plus can import PDFs and Microsoft Word documents (but not Google Docs formats). Support for other Office formats are coming.
Notes Plus can export in PDF, PNG, and WebArchive (useful for sharing editable notebooks with other Notes Plus users; see a question below).
How do I import a supported file?
There are a number of ways:
- Use File Sharing and add it to “Notes Plus Documents”. Close and re-open Notes Plus and it will appear in the library. Tap on it to get it ready for annotations. This is the most reliable method.
- Long-press an attachment in an email message and choose “Open In Notes Plus”. If the attachment is large, you’ll need to tap it first to download it, after which you can long-press it and reveal the “Open In Notes Plus” option.
- Load it in another app (Safari / Dropbox / etc.), then tap the Actions button and choose “Open In Notes Plus”
- Load it in Notes Plus browser (swipe right at the left edge to reveal this panel), then tap Import.
- (If it’s in a cloud account) Open the library and go to the Import section. Add a remote account if necessary. Tap to open the account and browse to the file and tap it.
How do I export a notebook?
Open it, tap Tools (top-right wrench icon) > Export. Next, tap each of the settings and choose a desired option. Tap Export.
I only type my notes. Is there a way to export them as text in the body of an email instead of a PDF/image?
Currently no. There will be an “Export as Text” option, though. Meanwhile, you can use iOS standard copy/paste command as follows: select ABC mode and tap on the text (or select T mode if you typed full page), tap again > Select All > Copy. Then go to another text field (e.g. your email), tap there and then tap Paste.
How do I share a notebook with other Notes Plus users?
Just export a notebook with the following settings:
- Destination: Mail
- File type: WebArchive
Then enter the email addresses of the recipients. They will then long-press on the .webarchive attachment in the received email and choose “Open In Notes Plus”.
Note: there’s a technical limitation where you can’t properly export PDF notebooks as WebArchives – the original PDF pages won’t be included.
BACKING UP DATA
How does Dropbox auto-backup work? And how do I use it?
It automatically backs up your Notes Plus data to a preferred location (aka backup folder) in your Dropbox account and restores the data if needed (for example, when you reinstall the app, or install it on a new or restored iPad).
- If you add an item (i.e. a notebook / folder) in Notes Plus, it will be uploaded to the backup folder in Dropbox.
- If you delete an item in Notes Plus, the remote version in Dropbox will be deleted.
- If you add a supported file under the backup folder, it will be downloaded to Notes Plus library.
- If you delete an item under the backup folder, the local version will NOT be deleted from Notes Plus. Instead, Notes Plus will re-upload the newly deleted item to Dropbox.
To start using this feature, tap Library (top-left icon), go to the Auto Backup section and tap Start.
How do I back up and restore data without using Dropbox?
To back up data:
- Hook your iPad to your computer and launch iTunes
- Locate “Notes Plus Documents”. Read about File Sharing (see http://support.apple.com/kb/HT4094 ) and you will know where that is.
- Save the Notebooks and Recordings folders from “Notes Plus Documents” to your computer
To restore data from the Notebooks folder:
- Compress its contents in a .zip file (any name)
- Add the file to “Notes Plus Documents”
- Exit the app from the background and relaunch it
- Wait while the app unzips the backup and loads it before you can see your old notes. The .zip file will be deleted from Notes Plus Documents when this process is done.
How do I migrate all my notes from an old iPad to a new one?
Method 1 (via iCloud, for a brand new or restored iPad):
- On your old iPad, go to iPad Settings > iCloud > Storage & Backup. Make sure “iCloud Backup” is on, and tap “Back Up Now”. You might also want to tap Manage Storage and choose what data to back up.
- While setting up your new iPad, you’ll be asked if you want to use the most recent iCloud Backup. Just go ahead and do so.
Method 2 (via Dropbox):
- Use Dropbox auto-backup on the old iPad. Wait a while for the notes in Notes Plus to be uploaded to your Dropbox account.
- Use Dropbox auto-backup on the new iPad. Wait a while for the notes in Dropbox to be downloaded to your Notes Plus library.
Method 3 (via iTunes):
- Connect your old iPad to iTunes. Via File Sharing, save the Notebooks and Recordings folders from Notes Plus Documents to your computer.
- Compress the contents of Notebooks (or just certain notebooks you want in it) in a .zip file (any name)
- Connect your new iPad to iTunes. Add the zip file (in step 2) to Notes Plus Documents (refer to the File Sharing link above).
- Launch Notes Plus in the new iPad. Wait while the app unzips the backup and loads it before you can see your old notes. The .zip file will be deleted from Notes Plus Documents when this process is done.
If you’re migrating recordings, please also do:
- Download and launch iTools.
- Click Applications > ShareDocs > Notes Plus.
- Click Import > Folder and select the Recordings folder that you backed up.
Can Notes Plus sync to Dropbox as PDFs so they can be conveniently viewed?
We’re afraid it can’t at the moment. Generating a PDF for every change made to a notebook is an expensive operation that could hang your iPad if not implemented carefully, but we’ll keep exploring this.
When I link with Dropbox for auto backup, why does Notes Plus ask for read/write permissions to my entire account?
We understand your privacy and we NEVER use Dropbox access for anything outside syncing your own notes created in Notes Plus. The reasons why we ask for full access are: 1) Notes Plus needs to create a folder within Dropbox named NotesPlus that stores all your backup files. 2) For flexibility, we allow users to change this default folder to a different one. Other apps with auto backup to Dropbox (i.e GoodNotes/Notability/GoodReader, etc…) are doing the same thing, requesting full access to all files and folders. You can always monitor the sync log on Dropbox’s website via https://www.dropbox.com/events.
How do I best use the browser panel?
In case you haven’t known, there’s another panel in addition to the paper panel where you take notes. Just swipe right at the left edge to reveal it. (Tip: Turn your iPad to landscape first to make it easier.)
Other useful things you can do with the browser:
- Open a notebook for viewing while taking notes in the paper panel. See the next question.
- Use an online calculator, like http://instacalc.com.
- Open a clipart site and use an image there in your notes. Check out this great site for royalty-free images: http://openclipart.org.
- Check email, Google Calendar, etc.
- Handwrite your search queries in Google! Learn more.
- Create images of equations and send them to the other panel into your notes. Open this site. http://webdemo.visionobjects.com, and tap Web Equations.
If you discover any other good uses, please let us know. Thanks in advance.
Is it possible to view a notebook in the browser panel?
Absolutely! Just tap Library (top-left icon), swipe across a notebook and tap the dual-panel icon next to the Trash (Delete) icon. Note that the browser panel is for viewing only.
I can’t use the Palm Pad at all because when I pull it up, Control Center pops up. What can I do?
As a workaround, tap on the Palm Pad handle first, then pull it up further. Or you might want to go to iPad Settings >Control Center, and turn off Access Within Apps.
I have problems recording. What can I do?
Please go to iPad Settings > Privacy > Microphone, and make sure “Notes Plus” is turned ON and try again.
My handwritten notes sometimes disappear as I write over them. What’s wrong?
It might be due to “Deletion Gesture” and “Scrubbing Gesture” being too sensitive. Please go to Tools (top-right wrench icon) > App Settings and try turning them off.
The app is acting weird. What should I try first to make it go back to normal?
You can try one of these first to see if the app behaves well again:
- Exit the app from the background: from the Home screen, double-press the Home button to reveal the background screen, then: (iOS 6) long-press an icon there until it wiggles, then tap the red minus on Notes Plus, OR (iOS 7) swipe up on the Notes Plus screenshot.
- Reset to default settings: go to Tools (top-right wrench icon) > App Settings, and tap the button next to “Reset to default settings”.
- Restart your iPad: long-press the Sleep button for a while, power it off, then turn it back on.
The app crashes frequently. What should I do?
Try turning off one or more of the following in App Settings:
- Use continuous scrolling mode
- Save automatically
Our Dropbox auto-backup feature might also be the cause. Try going to the Auto Backup section and tap “Sign Out” if Dropbox sync is running.
Also try the above (see the previous question).
How come I can’t even launch the app? It flashes for a few seconds and then quits.
Please reset the app to its default settings (see a previous question).
I can’t play a recording or when I record, it seems to be recording, but I can’t find it later in the Recordings section.
Please make sure of the following:
- Go to iPad Settings > Privacy > Microphone, and make sure “Notes Plus” is turned ON.
- No other apps are using the Microphone. To be sure, from the Home screen, double-press the Home button to reveal the background screen, then swipe up on the screenshot of every app except Notes Plus. You might want to also exit Notes Plus this way and relaunch it. This usually fixes weird issues.
I can’t back up the Notebooks folder via File Sharing per the instructions. The error message was, “Notebooks” could not be copied because an error occurred. The required folder could not be found. What do I do?
Try using iTools
to save “Notebooks”. Download and launch the application, click Applications
(left sidebar), then ShareDocs
(at the top), then Notes Plus
(the list right below). Next, select “Notebooks” and click “Export”.
Why does the screen jiggle when I’m trying to write with my stylus?
Your palm is probably being misunderstood as a four-finger swipe, thus activating iOS Multitasking Gestures. Apple doesn’t allow changing this setting by code, so you’ll need to turn it off in iPad Settings > General when using Notes Plus.
I selected my handwriting and tapped “Convert to Text” but I got an empty text box. Why?
First, check that you’re using the correct recognition language for your text. For example, the HWR engine can barely recognize French text if its current recognition language is English. Second, try making the text box bigger (drag on the corner handle). Also, while the text box is selected, try tapping the “text” icon on the toolbar and setting a smaller font size.
I draw geometric shapes but they aren’t recognized (turned into vector shapes). How come?
First, make sure “Shape Detection” is ON in App Settings. Here are some tips to get a perfect shape: (1) Don’t draw too slowly; (2) For polygons, try to draw sharp corners; (3) For ellipses, avoid drawing sharp corners; (4) Set a lower shape detection threshold in App Settings to increase the sensivitity.
Part of my notes are visible in the app but didn’t appear in the exported file. What’s wrong and how do I fix this?
This is a technical limitation of continuous scrolling mode where an object spanning two continuous pages won’t be “seen” by the app on the lower page. While we’re working on a fix, go to the higher page, select the object and move it entirely within a page.
I’m interested in your app but I don’t use an iPad. Do you have plans to port the app to another OS like Android or Windows 8?
We do, but not in the near future, as we’re focusing on bug fixes and usability improvements on this iOS version. It’s never a good idea to migrate the same bugs and weaknesses to another platform, so we believe users of these platforms will benefit a lot from this wait.
We do have what we consider a free, lighter version of Notes Plus, called INKredible on iOS
, and INKredible on Android
. You’re invited to download the FREE app on your device to get a feel for the inking technology that we use in Notes Plus.
Do you support TextExpander?
While we don’t have plans for TextExpander in the near future, you can take advantage of a similar built-in feature of iOS 5 – “shortcuts”. Just tap iPad Settings > General > Keyboard > Add New Shortcut…
Do you support syncing to Evernote?
How about bulleting?
We’ll implement it in the future. Meanwhile, you can long-press on “-” on the keyboard and get a bullet. Better yet, create a shortcut for it (see the previous question).
How do I take a screenshot of my iPad screen and send it to Support?
Press the Lock and Home buttons on your iPad simultaneously, then check in the Photos app and email it to us along with your question. Alternatively, you can upload it to a free image hosting service like PostImage.org
and include the image link in your comment.
How do I report a bug?
You might want to look at the bug list
first to see if it’s already known. If not, contact us
and let us know the following information:
- Steps to reproduce the bug
- Screenshots if they help explain it.
We also welcome suggestions and ideas to make the app better. Let us hear what you think.